Job ID: 11822
Location: Oklahoma City, Oklahoma
Employment Type: Contract
Date Added: 04/16/2026
Job Description
Location: Oklahoma City, OK
Description
Under direct supervision, this role monitors enterprise operational and security systems to maintain grid reliability, protect assets, and ensure situational awareness. It serves as the first point of contact for event management, proactively responding to alerts and coordinating with internal teams and external partners to resolve incidents. Responsibilities include troubleshooting technology issues, tracking and escalating events through work tickets, and ensuring compliance with established cybersecurity and operational practices to support high system availability and rapid service restoration. Performs alarm monitoring, event response, and investigative activities using domain-specific tools and procedures in support of IT systems or security operations.
LEVEL OF RESPONSIBILITY
Entry level professional. Performs assignments with standardized processes. Works under direct supervision. Resolves questions and problems within established standards and guidelines. Follows established procedures to accomplish requirements of job.
ESSENTIAL FUNCTIONS
- Monitor information technology systems, networks, devices and facilities to proactively identify service impacting events.
- Provide front-line responses to alerts: analyze, diagnose and resolve incidents utilizing knowledge base and a variety of hardware and software diagnostic/testing tools and techniques.
- Responsible for prioritizing actions taken on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers or external business partners.
- Coordinate with company workgroups and internal and external technical service providers to resolve incidents and/or to identify and correct underlying problems; escalate incidents as needed to the appropriate resources within the organization or externally to achieve resolution.
- Perform routine operations as required, such as network troubleshooting and maintenance, job control, upgrades, backups and request fulfillment.
- Coordinate planned outages and maintenance work with internal and external technical service providers.
- Serve as the central point of contact of the company and Enogex members for any security, safety concerns and questions.
- Daily monitoring of computerized alarms for; audible and video surveillance, intrusion detection, physical access control systems.
- Evaluates complex issues on a regular basis and responds appropriately.
- Responsible for submitting all DOE 417’s to ESISAC and DOE (Department of Energy).
- Serve as the primary liaison between Federal, State and Local Law Enforcement.
- Responsible for Security Alerts company wide.
- Responsible for Executive Call List (ECL) initiation and coordination.
- Process daily card provisioning and trouble shooting.
- Responsible for coordinating security investigations; dispatch investigators, respond to reports of theft, fraud, and other incidents, issues case numbers and keep logs for cases assigned.
- Responsible for creating, maintaining and implementing clearance codes for ProWatch application.
- Monitor NERC CIP (Critical Infrastructure Protection) sites.
- •Responsible for safety alerts company wide.
- Provide superior customer service by being courteous, knowledgeable and professional.
- Adhere to cyber security policies and standards and to operating procedures and schedules.
- Maintain logs and incident records in accordance with company protocols
- Provide limited after-hours support for Service Desk rollover calls.
- Communicate clearly with other monitoring team members and field personnel
- Support testing and calibration of monitoring tools and equipment.
- All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES (KSAS)
- Event and incident management skills including monitoring, troubleshooting and diagnostic skills.
- Strong initiative and self-motivation.
- Ability to learn processes and technology.
- Good team player with the ability to coordinate actions with others.
- Strong oral and written communication skills.
- Excellent customer service skills.
- Strong knowledge of card access and visitor management systems
- Very strong problem solving skills
- Comprehensive knowledge of NERC regulations and/or environments
- Technical knowledge of network and communications infrastructure, hardware, software and operating systems.
- Ability to multi -task and prioritize issues.
- Good understanding of Microsoft office products and Windows.
- Knowledge of IBM Tivoli Netcool and BMC Remedy or comparable event and service management tools.
EDUCATION / WORK EXPERIENCE
- Associate’s Degree in Computer Science, Electronics, Electrical Engineering Technology or technically related discipline, Or 3 years related experience, Or
- 1 year related experience and professional certifications in networking, computing and security comparable to CompTIA A+, Network+, and Security+ and Cisco CCENT, CCNA, and/or CCDA.
WORKING CONDITIONS
- May be required to work non-standard work schedules to include nights, weekends, holidays, on-call, overtime, and call-outs.
- May be required to be periodically available for after-hours emergencies.
- A fast paced environment at times, requiring quick responses to issues.
- Office environment with extended periods of sitting and use of computers.
- Member is not required to perform any safety sensitive duties.
