Desktop Support

Education & Experience

• Associate’s degree in a computer-related field or equivalent technical training required.
• Minimum of 5 years of relevant experience in desktop support or a similar IT role.

Responsibilities

• Provide deskside support to end users, resolving hardware and software issues that cannot be addressed remotely.
• Facilitate new employee onboarding by provisioning and configuring and installing hardware tailored to specific job roles.
• Troubleshoot, image, and configure Dell hardware, ensuring all required software is installed and operational.
• Respond promptly to user inquiries regarding software and hardware operations, focusing on efficient and permanent resolution.
• Maintain accurate documentation of daily tasks, issues encountered, and solutions implemented.
• Collaborate with third-party vendors both in-person and virtually to resolve technical and non-technical questions or issues.
• Basic support and troubleshoot A/V equipment, including Logitech Tap systems.

Skills & Qualifications

• Excellent verbal and written communication skills, with a strong customer service orientation and problem-solving mindset.
• Ability to work independently, manage time effectively, and pay close attention to detail.
• Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services.
• Experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker is preferred.
• Basic understanding of circuit boards, processors, electronic equipment, and computer hardware/software is a plus.

Additional Information

• Exercises independent judgment while collaborating with teammates and supervisors.