Job ID: 12636
Location: Anchorage, Alaska
Category: Administrative
Employment Type: Contract
Date Added: 10/28/2026
Job Description
Location: Anchorage, AK
Description:
The Ticket Counter Agent is responsible for providing exceptional customer service to 45,000+ passengers at the airport ticket counter. This includes assisting with ticketing, check-in, baggage handling, flight information, and resolving customer inquiries or issues in a professional and courteous manner.
Your responsibilities may include:
- Respond to inquiries related to aircraft, flight details, and various scheduling matters.
- Check baggage for the appropriate airport or camp destination and guide passengers to assigned gates for boarding.
- Make public address announcements regarding arrivals and departures.
- Prepare, print, and distribute manifests and boarding passes.
- Verify passenger identification in accordance with company requirements.
- Coordinate specialized law enforcement passenger authorizations (e.g., subpoenas, warrants).
- Maintain confidentiality of passenger manifests.
- Effectively communicate current information to flight crews, colleagues, Aviation Logistics Operations personnel, airport staff, North Slope Security offices, clients, and other company employees.
- Ensure management and affected passengers are promptly informed during any weather or mechanical delays.
- Notify management and relevant staff of any deviations by submitting Incident/Safety Reports.
- Oversee safe and timely boarding and closing of flights.
- Provide support to passengers requiring commercial services at the airport.
- Liaise with other airlines during delays to facilitate passenger and baggage transfer and processing.
- Adhere to security protocols for passenger handling and airport facilities.
- Process claims related to lost, delayed, or damaged baggage.
- Store and properly dispose of abandoned items.
- Ensure the airport office and ticket counter area are maintained in a clean and professional manner.
- Create and maintain reports related to ticket counter operations.
- Develop documents pertaining to work processes and procedures.
- Provide general administrative support to the supervisor.
- Collaborate with staff, management, and airport personnel at all levels
The work schedule can vary. There are 3 shifts and you may be asked to be available for any of those shifts. The earliest time begins at/around 5:00am (or when the first flight leaves) and the latest time is typically at/around 8:00pm (or when the last flight arrives). The normal work schedule is Monday through Friday with occasional, but rare, work on weekends. Some overtime will be required, and this role will work during holidays.
Typical Shifts could be:
- 4:30am-1:30pm
- 5:00am-2:00pm
- 10:00am-8:00pm
- Must possess legal authorization to work in the United States as a U.S. citizen, national, or as an alien admitted for permanent residence, refugee, or asylee status.
- Minimum of three years of experience in an administrative position involving direct interaction with the public.
- At least three years of experience in a customer service-related capacity.
- Must currently hold, or be able to obtain, a state-issued Airport Secure Identification Display Area (SIDA) badge.
- Willingness and ability (with or without reasonable accommodation) to:
- Lift and move items weighing up to 70 pounds.
- Stand for extended periods.
- Work a flexible schedule, including all days and evenings of the week, weekends, and holidays, to align with flight schedules and established work guidelines.
- Work unscheduled overtime as required.
- Over 5 years’ aviation ticket counter/passenger service experience
- Familiar with Sabre, Apollo, Fast Air, or similar check-in systems
- Skilled in Excel, Word, PowerPoint
- Understanding of airport passenger services/North Slope operations
- Works independently in fast-paced environments
- Can follow simple instructions, correspondence, and memos
- Takes responsibility and ensures accountability
- Achieves goals through practical planning and execution
- Listens actively, welcomes feedback, and influences for positive results
- Builds trustworthy, collaborative relationships across teams
