Ticket Counter Associate I

Posted 05 October 2023
Location Anchorage, United States of America
Job type Contract

Job Description

Ticket Counter Associate I

Location: Anchorage, AK


If you are selected as the ticket counter agent, you would be responsible for providing timely passenger check in, boarding and other ancillary related services for up to 3,000+ passengers and their baggage each month per established processes.

Your responsibilities may include:
  • Answer inquiries regarding airplane, flight information and various schedules
  • Checks baggage to appropriate airport or camp location and directs passenger to designated gate for loading
  • Make public address announcements of arrivals and departures
  • Prepare, print, and distribute of manifests and boarding passes
  • Verify passenger identification to company specifications
  • Maintain confidentiality of passenger manifest
  • Effectively present up to date information to flight crews, peers, Aviation Logistics Operations, airport personnel, North Slope Security offices, clients and other employees of the organization
  • Board and close out flights in a safe and timely manner
  • Respond and assist with weather and/or mechanical delays, including informing appropriate management and passengers of such delays. Inform management and other appropriate staff of any deviations through Incident Reports
  • Provide assistance to those passengers who on occasion require commercial services at the airport.
  • Interface with all levels of staff and management and airport personnel
  • Disseminate information as appropriate.
  • Verify passenger clearances including Security Clearances. Coordinate special law enforcement passenger clearances (subpoenas, warrants)
  • Coordinate with other airlines in the event of delays to assist with passenger and baggage transfer and processing.
  • Process lost, delayed and damaged baggage claims.
  • Store and appropriately dispose of abandoned articles.
  • Maintain a clean and professional airport office and ticket counter area.
  • Ensure medical samples are received.
  • Create and maintain ticket counter related reports.
  • Create documents related to work processes and or procedures.
  • Provide general administrative assistance to supervisor.

Qualifications -
  • Must be legally authorized to work in the United States as a U.S. citizen or national, or an alien admitted as permanent resident, refugee or asylee
  • 3+ years of experience in an administrative role working directly with the public
  • 3+ years of experience in a customer service-related role
  • Currently Hold or have the ability to obtain a state issued Airport Secure Identification Display Area badge
  • Willing and able (with or without reasonable accommodation) to perform/comply with the following:
  • Lift and move up to 70 pounds
  • Stand for long periods of time
  • Work all days and evenings of the week, to meet specific flight schedules per established work guidelines. Occasional, but rare requirement to work on weekends.
  • Work unscheduled overtime and holidays

  • 5+ years of experience in aviation ticket counter/passenger service industry
  • Previous experience using an aviation passenger check-in system
  • Proficiency in Excel, Word, and PowerPoint
  • Knowledge of airport passenger services and/or North Slope operations
  • Ability to work in a fast-paced, changing environment with minimum supervision
  • Ability to read, hear and comprehend simple instructions, short correspondence and memos
  • Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right