Ticket Counter Associate I

Location: Anchorage, AK

Description:
If you are selected as the ticket counter agent, you would be responsible for providing timely passenger check in, boarding and other ancillary related services for up to 3,000+ passengers and their baggage each month per established processes.

Your responsibilities may include:

• Answer inquiries regarding airplane, flight information and various schedules
• Checks baggage to appropriate airport or camp location and directs passenger to designated gate for loading
• Make public address announcements of arrivals and departures
• Prepare, print, and distribute of manifests and boarding passes
• Verify passenger identification to company specifications
• Maintain confidentiality of passenger manifest
• Effectively present up to date information to flight crews, peers, Aviation Logistics Operations, airport personnel, North Slope Security offices, clients and other employees of the organization
• Board and close out flights in a safe and timely manner
• Respond and assist with weather and/or mechanical delays, including informing appropriate management and passengers of such delays. Inform management and other appropriate staff of any deviations through Incident Reports
• Provide assistance to those passengers who on occasion require commercial services at the airport.
• Interface with all levels of staff and management and airport personnel
• Disseminate information as appropriate.
• Verify passenger clearances including Security Clearances. Coordinate special law enforcement passenger clearances (subpoenas, warrants)
• Coordinate with other airlines in the event of delays to assist with passenger and baggage transfer and processing.
• Process lost, delayed and damaged baggage claims.
• Store and appropriately dispose of abandoned articles.
• Maintain a clean and professional airport office and ticket counter area.
• Ensure medical samples are received.
• Create and maintain ticket counter related reports.
• Create documents related to work processes and or procedures.
• Provide general administrative assistance to supervisor.

Qualifications -
Basic/Required:

• Must be legally authorized to work in the United States as a U.S. citizen or national, or an alien admitted as permanent resident, refugee or asylee
• 3+ years of experience in an administrative role working directly with the public
• 3+ years of experience in a customer service-related role
• Currently Hold or have the ability to obtain a state issued Airport Secure Identification Display Area badge
• Willing and able (with or without reasonable accommodation) to perform/comply with the following:
• Lift and move up to 70 pounds
• Stand for long periods of time
• Work all days and evenings of the week, to meet specific flight schedules per established work guidelines. Occasional, but rare requirement to work on weekends.
• Work unscheduled overtime and holidays

Preferred:

• 5+ years of experience in aviation ticket counter/passenger service industry
• Previous experience using an aviation passenger check-in system
• Proficiency in Excel, Word, and PowerPoint
• Knowledge of airport passenger services and/or North Slope operations
• Ability to work in a fast-paced, changing environment with minimum supervision
• Ability to read, hear and comprehend simple instructions, short correspondence and memos
• Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right