IT Control Center Tech (NOC)
Job Description
IT Control Center Tech (NOC)
Location: Tulsa, OK
Description
The position will be responsible for (but not limited to) the following:
Monitor Automic (UC4) Automation Engine for scheduled job completion
Ensure scheduled jobs complete correctly and timely
Follow job-specific documentation and processes to restart failed jobs
Monitor SCOM for various systems and applications
Basic diagnostics of server connectivity
Restart services/servers via provided tools as documented
Knowledge to engage correct SME team for service restoration
Monitor LAN/WAN health
Troubleshoot local site issues vs. circuit/MPLS issues
Coordinate with carrier or Telecom and local contacts to restore services
Communicate information on a regular basis about outages and issues to IT
Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity
Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.
Develop e-mail communication for All Users about outages and other IT Information
Monitor E-Mail to the Service Desk for break/fix issues
Provide technical support to callers with problems (afterhours)
All of these tasks require:
• Ability to analyze alarm conditions as presented by multiple monitoring applications (UC4, SCOM, FireEye, and others)
• 2+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
• Experience with analyzing system and network performance using monitoring, historical, and graphical data
o Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
o Experience with Windows Server 2008 R2 – 2012 R2. Understanding of domain principles, DNS, and DHCP preferred.
• Experience troubleshooting PC software and hardware issues
• Experience working critical issues that affect many users
• Communicate information on a regular basis about system wide outages to various departments within the company