Account Specialist

Location: Houston, TX

Description:
As part of the Finished Lubricants, Product Strategy organization, the Account Specialist is responsible for managing the direct customer interface in the order-to-cash process including product supply and delivery, order entry, pricing, customer issues, and invoicing. This position must have a strong ability to network with internal customers within the company's Lubricants' value chain, as well as with external customers. This person will work independently to resolve order and invoice issues and have strong prioritization skills to balance daily responsibilities.

Responsibilities May Include:

• Entering orders and corresponding with customers to process order changes.
• Processing buyback credit and supplemental allowance transaction blocks and work cross-functionally to resolve.
• Ensuring orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met.
• Managing product shipments and follow through to ensure they arrive at customer's location on time.
• Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout.
• Being a resolution focal point for conversations with customers regarding order issues and complaints.
• Developing close partnership with Sales Representatives in order to independently manage customer queries within the scope of Customer Service.
• Managing communications with internal partners to resolve value chain issues, including plants, Product Management, Sales, Logistics, Transportation, and Finance.
• Developing the ability to back-up other Customer Service Center roles for vacation relief or workload surges.
• Enforcing company loading policy when resolving transactions and order issues with customers.

Position Requirements:
Basic Required:

• Data Entry experience
• SAP experience
• Problem solving skills
• Multi-tasking skills
• Legally authorized to work in the job posting country
• 1 or more years of customer facing experience
• Proficient with Microsoft Office and SAP

Preferred:

• Bachelor's Degree
• Knowledgeable of Truck, Rail, and Waterborne modes of transportation and INCO terms
• Communication skills: Advanced level, verbal and written
• Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements