Helpdesk Technician I

Posted 26 March 2024
Location Tulsa, United States of America
Job type Contract

Job Description

Helpdesk Technician

Location: Tulsa, OK Area

  • Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.
  • Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
  • Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude.

Essential Duties and Responsibilities: 
  • Respond to user requests for support and resolve problems
  • Monitor and respond quickly and effectively to requests received through the helpdesk
  • Install, test and configure new workstations, peripheral equipment and software
  • Monitor system performance and functionality
  • Provide support to our driving associates in person and over the phone
  • Document process and solutions
  • Participate in Refinery projects as assigned.

  • Any combination of education, training, and experience providing the following knowledge, skills, and abilities
  • Knowledge and/or experience with administrative functions and or the IT/Refining industry would be helpful.
  • Motivated and team oriented professional.
  • Strong organizational, computer, and customer service skills required.
  • Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
  • Must be outgoing, confident, and self- motivated.
  • Must possess ability to effectively learn and acquire new knowledge and skills.
  • Willingness to work overnights or weekends if needed.
  • Accurate typing at least 45 WPM.

Experience, Education, and Training
  • A Bachelor's Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.