Helpdesk Technician

Location: Tulsa, OK Area

Description:

Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.
Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude.

Essential Duties and Responsibilities:

Respond to user requests for support and resolve problems
Monitor and respond quickly and effectively to requests received through the helpdesk
Install, test and configure new workstations, peripheral equipment and software
Monitor system performance and functionality
Provide support to our driving associates in person and over the phone
Document process and solutions
Participate in Refinery projects as assigned.

Qualifications
REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities
Knowledge and/or experience with administrative functions and or the IT/Refining industry would be helpful.
Motivated and team oriented professional.
Strong organizational, computer, and customer service skills required.
Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
Must be outgoing, confident, and self- motivated.
Must possess ability to effectively learn and acquire new knowledge and skills.
Willingness to work overnights or weekends if needed.
Accurate typing at least 45 WPM.

Experience, Education, and Training

A Bachelor's Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.

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