Document Quality Analyst

Document Quality Analyst

Location: Tulsa, OK

Description:

• Verifies information is accurate as regulated by policies and procedures established for Regulatory Account Styling, Mail Standardization in compliance with Federal Postal Regulations, IRS Tax Reporting compliance mandates and various other legal requirements.
• Performs research and maintenance in the FIS/Mocha3270 system using various fields to ensure the accuracy of customer information contained in the system; ensures department standards and Consumer Service Level agreements are met. Also performs research and maintenance on account number status, IOLTA coding, overdraft protection, misc. code changes and DD to DD account transfers; reviews processing for accuracy of information and account coding to prevent losses, fraudulent activity and/or inappropriate service charges to the customer.
• Quality reviews business, trust, power of attorney, guardianship and rep payee account documents along with signature cards and/or business resolutions for accuracy. Also ensures that paperwork documentation meets Internal Audit requirements; communicates with branch personnel to obtain corrected paperwork as needed; researches and resolves routine to very complex customer service issues; works to ensure the accuracy of the bank’s annual tax reporting for DD and CD.
• Utilizes Synergy to review the DD Invalid Account Transfer for Quick Save and RM Bankcard Report for duplicated customer records and Imaged Current Signature Cards to rebuild a customer history and make corrections.  Additionally, responsible for uploading documents received from line of business partners to Synergy.
• Performs maintenance on existing Customer and amended DD Signature Cards, Installment Loans, Commercial Loans, Line of Credit and Time Deposits; performs maintenance on existing accounts; processes requests to change DDA, Quick Save Enrollment/Maintenance, Merging Profiles, Service Waivers and Overdraft Protection on the system.
• Performs quality review of Time Deposit and DDA/Savings accounts to ensure that the legal styling of the account meets compliance and audit requirements.  Requests information from branch personnel as appropriate via the Send Back tracking method.
• May perform other duties as assigned.

• This level of knowledge is normally acquired through 2-3 years of directly related experience in bank operations and/or 5+ years of experience in banking or equivalent combination of education and experience.