Job ID: 11908
Location: Oklahoma City, Oklahoma
Employment Type: Contract
Date Added: 05/11/2026
Job Description
Location: Oklahoma City, Ok
Description:
- Performs intermediate level of work related to dispatching.
- Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
- Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
- Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Microsoft Teams, and other applicable systems to complete daily tasks.
- Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:
- Account inquiries
- City Inspections
- Emergency line locates
- Service requests
- Emergency situations
- Reschedule uncompleted orders
- Answer customer direct line inquiries for CNG
- Answer field management inquiries
- Regular and reliable attendance is required in performance of job.
- Employee may be required to perform additional duties as assigned.
- Ability to work evenings and weekends, as well as flexibility in a rotating schedule.
- Knowledge of scheduling principles and practices.
- Demonstrated ability to communicate and/or exchange information or instructions.
- Experience in use and function of office equipment including computers and applicable software.
- Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested) Knowledge of customer accounting and information center policies and procedures.
- Dispatching policies and procedures
- Operating communication devices
- Emergency notification procedures
- Electronic work management tools
- Experience reading and interpreting maps and customer account information.
- Demonstrated ability to read and write fluently in English.
- Minimum Applicable driver’s license
- Stationary for extended periods.
- Mobility to travel in and around office facilities.
- React immediately to emergency situations to prevent injury to self and others.
- Able to operate tools and equipment required.
- Communicate and/or exchange verbal and written information and instructions.
- Visual abilities sufficient to perform job duties.
