Customer Service Specialist
- Posted 02 April 2024
- Location Oklahoma City, United States of America
- Job type Contract
- DisciplineAdministrative
- Reference9423
Job Description
Customer Service Specialist
Location: Oklahoma City, OK
Description
Performs various customer service functions while communicating effectively to provide assistance to customers by telephone or direct contact and assists in other customer service functions as required. Responsible for decision quality and responding to customer inquiries, while resolving problems relating to services provided by the Company. Reflect situational adaptability and provide customer focus when receiving and processing customer inquiries for all areas o! f the Company's Customer Service.
Primary Duties:
Answers soft-phone (VOIP) customer calls
Data entry into SAP system while interacting with customer over the phone
Research account detail as needed to achieve first call resolution
Data entry into additional supporting work systems as needed while interacting with customers on the phone
Clerical data entry into various business unit software for job requests, status checks and updates
Outbound soft phone calls to interact with customers while inputting data into various business unit software system
Respond to customer inquiries and resolves problems relating to products and services provided by the company
Input pertinent information regarding customers and customer problem resolution into a software management system
Requirements:
High School Diploma/GED
2 years related call center and/or customer service experience
Preferred Qualifications:
Bi-lingual is a plus
Leadership experience is a plus
Knowledge, Skills, and Abilities:
Ability to pass customer service assessment testing
Strong interpersonal skills and works well in a team environment
Ability to use a personal computer with MS Office Suite and other applications
Demonstrates good communication skills with the ability to analyze needs of each customer and express knowledge in a clear and professional manner
Ability to adapt to changing situations and condition
Excellent organizational skills and ability to handle multiple tasks
Ability to provide inbound residential! customer service while on a soft phone and input data into business required customer relationship management software
Ability to answer a high volume of calls and/or emails daily
Time-management skills
Working Conditions:
Long periods of sitting at a work station using a computer, multi-line phone system, monitor and keyboard
May spend extended periods of time speaking and listening to customers; must speak clearly
May work in an open office environment with normal levels of noise
May exert up to 20 lbs of force occasionally to move objects
May be afforded the opportunity to work from home once certain criterion are met