Customer Service Rep

Description

• Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.

• Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.

• Maintain logs and/or records including but not limited to:

• Service orders, New meter sets, Elevated Pressure Requests, Builder Billing, Miscellaneous customer correspondence, Accounts requiring follow-up actions.

• Research, compile, maintain, and/or prepare reports and correspondence including but not limited to:

• Customer correspondence, Customer assistance reports, Complaint records, Monthly and annual complaint reports, Account/identity verifications, Bill breakdowns, Customer complaints, Letters of Credit (irrevocable and regular), Life-threatening claims.

• Regular and reliable attendance is required.

• May be required to perform additional duties as assigned.

• Good social skills with a focus on customer satisfaction

• Ability to effectively communicate in a respectful and assertive manner

• Polished phone demeanor, tone and etiquette is required

• Ability to perform in a demanding and changing work environment

• Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls

• Maintain and promote a positive attitude while meeting productivity goals

• Comfortable working with computers and web-based applications

• Strong organization, attentive to details and time management skills

• Accurate typing

• Excellent verbal and written communication

• Possess skills to research and problem solve to resolution

• Previous experience in a customer service-oriented role preferred