Customer Service Rep

Posted 02 March 2023
Location Tulsa, United States of America
Job type Contract

Job Description

Customer Service Rep

Location: Tulsa, OK


  • Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.

  • Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.

  • Maintain logs and/or records including but not limited to:

    • Service orders, New meter sets, Elevated Pressure Requests, Builder Billing, Miscellaneous customer correspondence, Accounts requiring follow-up actions.

  • Research, compile, maintain, and/or prepare reports and correspondence including but not limited to:

    • Customer correspondence, Customer assistance reports, Complaint records, Monthly and annual complaint reports, Account/identity verifications, Bill breakdowns, Customer complaints, Letters of Credit (irrevocable and regular), Life-threatening claims.

  • Regular and reliable attendance is required.

  • May be required to perform additional duties as assigned.

  • Good social skills with a focus on customer satisfaction

  • Ability to effectively communicate in a respectful and assertive manner

  • Polished phone demeanor, tone and etiquette is required

  • Ability to perform in a demanding and changing work environment

  • Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls

  • Maintain and promote a positive attitude while meeting productivity goals

  • Comfortable working with computers and web-based applications

  • Strong organization, attentive to details and time management skills

  • Accurate typing

  • Excellent verbal and written communication

  • Possess skills to research and problem solve to resolution

  • Previous experience in a customer service-oriented role preferred