Customer Service Rep
Location: Tulsa, OK
Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.
Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.
Maintain logs and/or records including but not limited to:
Service orders, New meter sets, Elevated Pressure Requests, Builder Billing, Miscellaneous customer correspondence, Accounts requiring follow-up actions.
Research, compile, maintain, and/or prepare reports and correspondence including but not limited to:
Customer correspondence, Customer assistance reports, Complaint records, Monthly and annual complaint reports, Account/identity verifications, Bill breakdowns, Customer complaints, Letters of Credit (irrevocable and regular), Life-threatening claims.
Regular and reliable attendance is required.
May be required to perform additional duties as assigned.
Good social skills with a focus on customer satisfaction
Ability to effectively communicate in a respectful and assertive manner
Polished phone demeanor, tone and etiquette is required
Ability to perform in a demanding and changing work environment
Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls
Maintain and promote a positive attitude while meeting productivity goals
Comfortable working with computers and web-based applications
Strong organization, attentive to details and time management skills
Excellent verbal and written communication
Possess skills to research and problem solve to resolution
Previous experience in a customer service-oriented role preferred