Job ID: 11157
Location: Oklahoma City, OK
Category: Administrative
Employment Type: Contract
Date Added: 10/20/2025
Job Description
Location: Oklahoma City, OK
Description??????
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Coordinates and/or performs duties related to monitoring, researching, and/or resolving high skill level growth customer account issues and requests. Provides customer support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.
- Direct and/or assist customers and employees related to new services and meter sets, utilizing systems including but not limited to:
- Banner
- Maximo
- Microsoft Dynamics
- Phone
- PCAD
- Assists customers and employees via telephone and electronic communications relative to order inquiries and escalated situations.
- Negotiate with customers and assist other employees in resolving problems on matters related to gas service. Provide information and assistance to other company employees, Corporation Commission staff, builders, plumbers, city inspectors, vendors, and other utility company employees regarding company policies and procedures and the status of customer accounts.
- Collaborate with engineering, scheduling/Dispatch, meter reading, field operations and other groups as needed to assist growth customers.
- Collaborate with rates and billing to ensure growth customer premises are being set up correctly.
- Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:
- Customer correspondence
- Customer accounting forms
- Service orders
- New meter sets
- Builder Billing
- Budgets
- Rate Jurisdiction
- Elevated Pressure Requests
- Special project assignment
Requirements
- Regular and reliable attendance is required in performance of job.
- Employee may be required to perform additional duties as assigned.
- Experience in use and function of office equipment applicable to position.
- Application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages.
- Application of decimals and percentages.
- Experience reading and interpreting customer account information, city/county codes and regulations, maps, and atlas pages.
- Experience compiling and preparing customer account information, correspondence, memorandums, billing information, and various reports.
- Demonstrated ability to read and write fluently in English.
- Applicable driver’s license.
Physical requirements:
- Lift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day.
- Stationary for extended periods.
- React immediately to emergency situations to prevent injury to self and others.
- Able to operate tools and equipment required.
Communication requirements:
- Communicate and/or exchange verbal and written information and instructions.
