Builder Services Rep (GIS)

Posted 04 January 2023
Location Austin, United States of America
Job type Contract

Job Description

Builder Services Rep (GIS)

Location: Austin, TX or El Paso, TX - Remote/Hybrid


  • Act as principal point-of-contact for Builders and growth-based customer via inbound phone, email and web communication.

  • Performs growth support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.

  • Research and reconcile customer order activity utilizing systems including but not limited to: Banner, Microsoft Dynamics, Email, Phone, PCAD, and Maximo.

  • Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.

  • Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.

  • Regular and reliable attendance is required in performance of job.

  • Employee may be required to perform additional duties as assigned.    

Position Requirements

  • Good social skills with a focus on customer satisfaction

  • Ability to effectively communicate in a respectful and assertive manner

  • Polished phone demeanor, tone and etiquette is required

  • Ability to perform in a demanding and changing work environment

  • Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls

  • Maintain and promote a positive attitude while meeting productivity goals

  • Comfortable working with computers and web-based applications

  • Strong organization, attentive to details and time management skills

  • Accurate typing

  • Excellent verbal and written communication

  • Possess skills to research and problem solve to resolution

  • Previous experience in a customer service-oriented role preferred

  • Must be 18+ years of age