Builder Services Rep (GIS)
Location: Austin, TX or El Paso, TX - Remote/Hybrid
Act as principal point-of-contact for Builders and growth-based customer via inbound phone, email and web communication.
Performs growth support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.
Research and reconcile customer order activity utilizing systems including but not limited to: Banner, Microsoft Dynamics, Email, Phone, PCAD, and Maximo.
Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.
Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Good social skills with a focus on customer satisfaction
Ability to effectively communicate in a respectful and assertive manner
Polished phone demeanor, tone and etiquette is required
Ability to perform in a demanding and changing work environment
Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls
Maintain and promote a positive attitude while meeting productivity goals
Comfortable working with computers and web-based applications
Strong organization, attentive to details and time management skills
Excellent verbal and written communication
Possess skills to research and problem solve to resolution
Previous experience in a customer service-oriented role preferred
Must be 18+ years of age