Job ID: 11616
Location: Anchorage, Alaska
Category: Administrative
Employment Type: Contract
Date Added: 02/12/2026
Job Description
Aviation Customer Support IV
Location: Anchorage, AK
Description
Our client operates a fleet of 66-passenger Q400 aircraft to transport field workers to remote work locations on the North Slope of Alaska. The company also operates a Twin Otter and CASA to fly workers and supplies between North Slope fields.
Your responsibilities may include:
- Coordinate with travel planners to meet the travel needs of workers supporting North Slope oil and gas operations. Utilize iLogistics passenger reservation system to support passenger travel needs
- Manage phone activity and provide exceptional customer service
- Coordinate and disseminate flight information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel
- Conduct flight following of company aircraft. Provide weather and runway condition reports to pilots
- Coordinate and disseminate operations information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel
- Adapt to dynamic operating situations due to weather or mechanical issues
- Advise the operations and maintenance departments for off-schedule or irregular operations such as aircraft diverts or aircraft maintenance delays
- Prepare for, and play key role, in emergency response operations
- Prepare operations reports
- Other duties as requested or necessary
- 3 or more years of experience in an administrative or clerical role
- 3 or more years of customer service experience
- Intermediate proficiency with Microsoft Office: Word, Excel and Outlook
- Willing and able (with or without reasonable accommodation) to work weekends, overtime and holidays
- 1 or more years of experience with iLogistics reservations system
- 1 or more years experience with aircraft flight following or possession of an FAA Dispatch license
- 1 or more years experience working/living on the North Slope and knowledge of North Slope terminology
- Ability to work within a diverse cultural environment
- Ability to manage time and prioritize duties working effectively in a team environment
- Ability to read and understand standard operating procedures and apply them to an operational environment
- High level of integrity and the ability to maintain confidentiality
- Ability to type a minimum of 50 wpm
- Ability to work in a fast-paced high visibility, constantly changing environment with minimum supervision
