Job ID: 11844
Location: Tulsa, Oklahoma
Employment Type: Direct Hire
Date Added: 04/23/2026
Job Description
Location: Remote
Description
The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration.
Job Responsibilities:
- Install and maintain Epic client system servers and applications.
- Monitor server performance and troubleshoot issues.
- Apply hot fixes, security updates, and service packs.
- Maintain Epic client systems backups and verify restores.
- Manage system security and user access.
- Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs.
- Test failover procedures for high availability.
- Participate in capacity planning exercises to ensure adequate system resources.
- Follow Epic best practices for hardware and software configuration.
- Participate on project teams as a key contributor.
- Coordinate issues with Epic and maintain relationship management with Epic.
- Build and implement Epic client systems servers and applications in support of health system requirements.
- Document configurations, procedures, and system architecture.
- Establish development guidelines to maintain optimum performance.
- Advise information services management in the creation of development guidelines.
- Review existing solutions and recommend new procedures and processes.
- Adhere to enterprise change management procedures per IS policy.
- Make configuration upgrades.
- Identify impact of enhancement requests.
- Assist customers in identifying and resolving problems.
- Serve as escalation point for complex client systems issues.
- Facilitate timely resolution of application defects and issues.
- Develop procedures under approved policy structure.
- Provide users with high quality service and system expertise.
- Analyze, create, and deliver reports as assigned.
- Establish guidelines for hardware standards to maintain adequate performance.
- Propose and implement enhancements to improve system performance, reliability, and data integrity.
- Review hardware for performance issues.
- Identify and perform routine maintenance to ensure high performance.
- Recommend backup schedules and strategies.
- Set up and regularly monitor backups as specified.
- Adhere to enterprise disaster recovery policies and procedures.
- Perform restores from backup.
- Research and recommend security and data access strategies.
- Configure user access based on approved policy, user roles, and responsibilities.
- Work with security and internal audit to comply with corporate security standards.
- Audit data access as scheduled or requested.
- Perform capacity planning for hardware and software support initiatives.
- Assess impact of and recommend solutions based on current and future data volume needs.
- Allocate and reallocate database resources.
- Design database system architecture to meet performance needs.
- Research and recommend database strategies to management.
- Assess and recommend vendor tools for enterprise databases.
Skills:
Required Skills & Experience:
- One (1) to Two (2) years of related experience.
- Detail-oriented and able to work independently as well as part of an integrated team.
- Strong interpersonal skills.
- Strong written communication skills.
- Strong verbal communication skills.
- Strong analytical skills.
- Strong troubleshooting skills.
- Strong organizational skills.
- Strong planning skills.
- Demonstrated working knowledge of MS Windows server OS concepts, MS Windows server design and tuning in a virtual environment as well as server back-up and recovery strategies and high availability design and management.
- Demonstrated healthcare operational knowledge.
- Experience with Microsoft Windows operating system commands and scripting.
- Experience with managing Citrix platform.
Education:
Required Education:
- Bachelor’s Degree in Business Management, Information Systems or in a related field.
Required Certifications & Licensure:
- Epic Client System Manager Certification.
