Service Coordinator

Description:
Managing/Dispatching field technicians which includes but not limited to:

• Receiving and logging all field service calls in SAP
• Field after hour calls and dispatching techs as needed.
• Creating and updating the schedule as needed
• Designating and dispatching technicians, planning each techs day while considering available hours, urgency of call, and technician qualification
• Use GPS tracking system to efficiently schedule technicians
• Scheduling all field service truck repairs / maintenance and outside repairs which includes communicating with all outside vendors regarding any necessary repairs / maintenance
• Schedule and dispatch for all training, such as Houston Safety Council, all safety training, and customers site specific training
• Plan and schedule Service Agreement jobs in advance.
• Communicating with customers to provide tech’s ETA, parts status, job status, Etc.
• Creating, updating, and closing work orders for each service call in SAP
• Collecting all paperwork daily to ensure correct data entry for each work order
• Responsible for changing and maintaining Work Order status in SAP
• Maintaining constant communication between technicians to ensure that all jobs are completed efficiently and that their time is being used wisely
• Providing all techs with purchase orders while on field jobs
• Responsible for communicating between the parts department and techs on the status of parts
• Email service tickets as requested
• Research history for service work as needed
• Review utilization / time entries daily and make corrections / follow-up with techs as needed

• Create estimate as needed for recommended repairs, one time PM’s, troubleshooting calls, Etc.
• Collect quotes for parts, labor, and outside repairs
• After quotes are generated, handle all correspondence between the customers, sales team, supervisor, and collect purchase orders/approvals for quotations

• Once technician completes the Work Order, review for proper and accurate labor hours, trip charges, parts Etc. Post/Close job and present invoice for accounting to submit to customer
• Invoice Contract PM jobs (Cost Purposes)

• Receive, Review, and Save. Action required oil samples -research what type of PM was performed any if any further action is required

• Provide quotes for customers on rental equipment
• Track and Invoice units out on rent
• Keep up with maintenance and repairs as needed

• File Warranty Claims and field questions as needed to complete claim