Sr. ServiceNow Admin

Location: Tulsa, OK- Hybrid

Description:
The Sr ServiceNow Administrator will work closely with business partners and the company’s managed service provider to provide oversight, support and guidance on the implementation and support of functional and technical requirements within the enterprise ServiceNow ITSM solution. This also includes administering and growing the ServiceNow platform for increased use and efficiency around the organization. Responsible for supporting the existing ITSM product modules and working with the service and process owners to resolve issues/defects. Responsible for overseeing the implementation of enhancements, working with the business owners as part of the development team and working with the company's managed service providers.

Responsibilities:

• Responsible for working with and leading managed service partners on ServiceNow technical design, development, documentation, system maintenance, system deployments, and version control.
• Expertise in ServiceNow Technology; proactively using the most current technology to deliver a high-quality product to facilitate and support client service and improve efficiency.
• Support the design of ServiceNow integrations and work with business owners, process owners and the company’s managed service providers for implementation.
• Work with the company’s managed service provider to perform verification and regular audits of CMDB information.
• Develop clear and concise technical & process documentation.
• Work with business users to identify and refine business requirements and workflows.
• Provide management information about Configuration Management, quality and operations, and risks for trending.
• Participate and collaborate in requirement analysis, User Acceptance Testing (UAT), and deployments, as well as sprint planning and strategic short term and long term roadmap.
• Monitor health, usage and overall compliance of the application.    

Qualifications: 

• Bachelor’s Degree or equivalent combination of education and experience.
• Demonstrated understanding of ITIL processes, operations and procedures.
• Understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience.
• Experience with ServiceNow analysis, configuration, development and delivery of ServiceNow customizations and solutions is highly desirable.
• Preferable expertise in Incident, Change, Problem, Asset, CMDB, Service Catalog, Report, and Workflow customizations and scripting.
• Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified.
• Experience leading technical functional discussions.
• Strong written and verbal communications skills with the ability to present and explain technical information to diverse audiences.
• Strong interpersonal and employee relations skills.
• Able to write detailed documentation (project specifications, requirements, and plans) for both technical and non-technical audiences.
• Able to function well in a fast-paced and adaptive environment.
• Experience with design, coding, and troubleshooting applications is a plus