Sr. Citrix Analyst

Posted 08 March 2024
Location Tulsa, United States of America
Job type Contract

Job Description

Sr. Citrix Analyst

Location: Tulsa, OK Area - Remote


Performs complex problem management and configuration management related to IT infrastructure and support. May provide consultative support to less experienced staff.

Essential Functions and Responsibilities
  • Collaborate with other subject matter experts to assist and recommend strategy for core technologies
  • Manage complex problems which escalate beyond the status of incident.
  • Coordinate the appropriate personnel to troubleshoot and resolve the problem
  • Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees
  • Perform root cause analysis on resolved problems.
  • Design and develop appropriate monitoring or other proactive measures to prevent future occurrences
  • Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge
  • Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies
  • Provide configuration and engineering for new technologies
  • Lead the support and configuration activities for technologies as an assigned subject matter expert
  • Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls
  • Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication
  • Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure
  • Excellent written and verbal communication skills
  • Works independently with minimal supervision
  • Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance
  • Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.

Work Experience
  • Significant experience and understanding of current data center technologies
  • Experience in the implementation, support and function of:
    • Infrastructure hardware configuration
    • IP networking
    • Windows Server and/or Unix operating systems
    • Shared storage technologies
    • Virtualization technologies
    • Event monitoring, logging and data collection techniques
    • Public Cloud Technologies
  • Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies
  • Training and experience related to:
    • Operating systems software
    • Computer hardware
    • Networking
    • Communications
    • Security administration
  • Experience identifying, researching and analyzing core technology problems and performing root cause analysis
  • Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence
  • Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence
  • Experienced interacting with customers and vendors
Knowledge, Skills and Abilities
  • Ability to: apply arithmetic and computer math
  • Ability to: interact, advise, guide, train and communicate effectively
  • Ability to: communicate and/or exchange information; conduct oral presentations