ITCC NOC Technician

Posted 13 November 2023
Location Tulsa, United States of America
Job type Contract

Job Description

ITCC NOC Technician

Location: Tulsa, OK


The position will be responsible for (but not limited to) the following:
  • Monitor Automic (UC4) Automation Engine for scheduled job completion.
    • Ensure scheduled jobs complete correctly and timely.
    • Follow job-specific documentation and processes to restart failed jobs.
  • Monitor SCOM for various systems and applications.
    • Basic diagnostics of server connectivity
    • Restart services/servers via provided tools as documented.
    • Knowledge to engage correct SME team for service restoration.
  • Monitor LAN/WAN health (OP5)
    • Troubleshoot local site issues vs. circuit/MPLS issues. 
    • Coordinate with carrier or Telecom and local contacts to restore services.
  • Communicate information on a regular basis about outages and issues to IT.
    • Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity.
    • Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.
  • Knowledge of Windows Server OS (2012 R2 and newer)
  • Experience troubleshooting Windows Server OS (2012 R2 and newer)
  • Knowledge of VSphere.
  • Knowledge of Networking Equipment such as Cisco, Aruba, Arista
  • Experience troubleshooting Networking Equipment such as Cisco, Aruba, Arista
  • Ability to work with various carriers and communicate findings internally and externally.
  • Knowledge of PaloAlto.
  • Develop e-mail communication for All Users about outages and other IT Information 
  • Monitor E-Mail to the Service Desk for break/fix issues.
  • Provide technical support to callers with problems (afterhours)
All these tasks require:
  • Ability to analyze alarm conditions as presented by multiple monitoring applications (OpsView, SCOM, FireEye, and others)
  • 3 - 5+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
  • Experience with analyzing system and network performance using monitoring, historical, and graphical data.
    • Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
    • Experience with Windows Server 2012 R2 – 2022. Understanding of domain principles, DNS, and DHCP preferred.
  • Experience troubleshooting PC software and hardware issues.
  • Experience working critical issues that affect many users.
  • Communicate information on a regular basis about system wide outages to various departments within the company.