IT Control Center Tech (NOC)

Posted 12 January 2024
Location Tulsa, United States of America
Job type Contract

Job Description

IT Control Center Tech (NOC)

Location: Tulsa, OK


The position will be responsible for (but not limited to) the following:
  • Monitor Automic (UC4) Automation Engine for scheduled job completion
    • Ensure scheduled jobs complete correctly and timely
    • Follow job-specific documentation and processes to restart failed jobs
  • Monitor SCOM for various systems and applications
    • Basic diagnostics of server connectivity
    • Restart services/servers via provided tools as documented
    • Knowledge to engage correct SME team for service restoration
  • Monitor LAN/WAN health
    • Troubleshoot local site issues vs. circuit/MPLS issues 
    • Coordinate with carrier or Telecom and local contacts to restore services
  • Communicate information on a regular basis about outages and issues to IT
    • Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity
    • Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.
  • Develop e-mail communication for All Users about outages and other IT Information 
  • Monitor E-Mail to the Service Desk for break/fix issues
  • Provide technical support to callers with problems (afterhours)

All of these tasks require:

•    Ability to analyze alarm conditions as presented by multiple monitoring applications (UC4, SCOM, FireEye, and others)
•    2+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
•    Experience with analyzing system and network performance using monitoring, historical, and graphical data
o    Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
o    Experience with Windows Server 2008 R2 – 2012 R2. Understanding of domain principles, DNS, and DHCP preferred.
•    Experience troubleshooting PC software and hardware issues
•    Experience working critical issues that affect many users
•    Communicate information on a regular basis about system wide outages to various departments within the company