IT Control Center Tech (NOC)
Job Description
IT Control Center Tech (NOC)
Location: Tulsa, OK
Description
The position will be responsible for (but not limited to) the following:
All of these tasks require:
• Ability to analyze alarm conditions as presented by multiple monitoring applications (UC4, SCOM, FireEye, and others)
• 2+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
• Experience with analyzing system and network performance using monitoring, historical, and graphical data
o Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
o Experience with Windows Server 2008 R2 – 2012 R2. Understanding of domain principles, DNS, and DHCP preferred.
• Experience troubleshooting PC software and hardware issues
• Experience working critical issues that affect many users
• Communicate information on a regular basis about system wide outages to various departments within the company
Location: Tulsa, OK
Description
The position will be responsible for (but not limited to) the following:
- Monitor Automic (UC4) Automation Engine for scheduled job completion
- Ensure scheduled jobs complete correctly and timely
- Follow job-specific documentation and processes to restart failed jobs
- Monitor SCOM for various systems and applications
- Basic diagnostics of server connectivity
- Restart services/servers via provided tools as documented
- Knowledge to engage correct SME team for service restoration
- Monitor LAN/WAN health
- Troubleshoot local site issues vs. circuit/MPLS issues
- Coordinate with carrier or Telecom and local contacts to restore services
- Communicate information on a regular basis about outages and issues to IT
- Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity
- Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.
- Develop e-mail communication for All Users about outages and other IT Information
- Monitor E-Mail to the Service Desk for break/fix issues
- Provide technical support to callers with problems (afterhours)
All of these tasks require:
• Ability to analyze alarm conditions as presented by multiple monitoring applications (UC4, SCOM, FireEye, and others)
• 2+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
• Experience with analyzing system and network performance using monitoring, historical, and graphical data
o Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
o Experience with Windows Server 2008 R2 – 2012 R2. Understanding of domain principles, DNS, and DHCP preferred.
• Experience troubleshooting PC software and hardware issues
• Experience working critical issues that affect many users
• Communicate information on a regular basis about system wide outages to various departments within the company