IT Business Analyst

Location: Tulsa, OK or Remote

Description

An Information Technology Business study an organization’s current computer systems and procedures, and design solutions to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both. Responsible for the use of the applications and computer systems that are specific to the department they represent for information technology in the organization. For example, an analyst might work predominantly with financial computer systems or with retail banking computer systems. Help other IT team members understand how computer systems can best serve an organization by working closely with the organization’s business leaders. Supervise the initial installation, upgrade, and optimization of IT systems, often performing project management and quality assurance functions. Business analysts do more coding and debugging than other analysts and technology support members, working extensively with business users and management to determine the business needs the applications are meant to address.

KNOWLEDGE & SKILLS

EXPERIENCE

• One to Three years of similar or related experience, including time spent in preparatory positions.

EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s Degree in Business, IT, Computer Science, Engineering, or related field. Master’s Degree preferred in Business or IT, such as a Master of Business Administrations (MBA).

• Project Management (PMI PMP) and Application Specific certifications (SAP CAA, CTA) preferred

INTERPERSONAL SKILLS

• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.

• In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.

• Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

BUSINESS ANALYST TECHNICAL SKILLS

• Project Management, ITIL (Incident Response, Change Management, Problem Management), Vendor Management, Organizational Change Management, Software Development, and Data Modeling. SAP S4/HANA, BPM, RPA, OpenText, Microsoft Windows, SUSE Linux, Microsoft SQL Server, Java, .Net, C#, Python, ETL, EAI, REST, API, OData, OpenID, and OAuth.

ROLE IMPORTANT BEHAVIORAL SKILLS

Communication skills

• Information Technology Business Analysts must explain their work to top executives and give clear instructions to the other IT teams or other departments. The instructions must take complicated and technology specific language and communicate what is needed in a manner understandable by those not familiar with technology or application specific terminology.

Organizational skills

• Information Technology Business Analysts must coordinate the work of several different IT employees and other departments to make the activities of the organization run efficiently.

Business skills

• Information Technology Business Analysts must develop and implement strategic plans to reach the goals of their organizations.

• The ability to accurately estimate work, plan and schedule, and coordinate across business activities and departments is critical to the success of the application implements they are assigned.

Problem-solving skills

• Information Technology Business Analysts must respond urgently to failures and alerts, rapidly uncovering and resolving flaws in computer systems, applications, infrastructure, and networks.

Decision Making skills

• Information Technology Business Analysts must make important decisions about how to leverage and allocate resources and influence teams in order to reach the organizations’ project delivery goals and limit impact to other business goals and outcomes. This often requires understanding the complex context and business climate where the changes are being made.

• Ingenuity. Information Technology Business Analysts must anticipate business activity changes, customer behavior changes and implement ways for their automations to adapt to their organizations’ computer systems and networks in dynamically changing environments.

OTHER SKILLS

• Enterprise Architecture, Technology Architecture, Process and Controls development, Security, Computing Infrastructure, Networking, Role-based Access Controls, COBIT, and Third-Party Relationship Management.