Job ID: 11279
Location: Salt Lake City, Utah
Employment Type: Direct Hire
Date Added: 10/02/2025
Job Description
Location: Salt Lake City, UT
Primary Responsibility
This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.
Specific Duties and Responsibilities:
- Commissioning the total system scope supplied by the company on new installations
- Perform routine maintenance and service on existing products
- Provide telephone support to customers including troubleshooting and replacement parts identification
- Site coordination and project meetings
- Post-commissioning customer training on operations and maintenance
- Daily reports to customers and internal staff while in the field
- Follow up customer calls after service work completion
- Keep up-to-date on company products and services
- Plan own work schedule efficiently
- Maintain test equipment and special tools calibration
Qualifications:
- Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
- Proficiency with AC and DC Circuits including Relay Logic
- Sharp analytical mind with an interest in engines, controls, and emissions
- Enthusiasm to learn and become an expert
- Demonstrated ability to make independent decisions and work in a loosely structured environment
- Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
- Excellent problem solving skills
- 60 – 75% overnight travel – with higher concentrations during peak seasons.
- 0-4 years prior field service technician experience or equivalent knowledge, skills, and abilities.
- Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
- Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
- Must possess valid driver’s license
- Foreign language skills are a plus
- Must possess a passport or have the ability to obtain one
Physical Requirements:
- Stand, walk, bend, climb, and kneel for extended periods.
- Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
- Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
- Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
- Transport tools and equipment across job sites and within confined or restricted-access areas.
- Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
- Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
- Maintain situational awareness around active machinery and energized systems.
- Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
- Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
- Detect abnormal sounds, smells, or vibrations from mechanical equipment.
- Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.
Benefits and Perks:
- Health, Dental & Vision Insurance
- Annual Bonus Program
- $350 Annual Wellness Credit
- Flexible Spending Account (FSA)
- 401k with match up to 5%, Vested on Day 1
- Life insurance
- Disability insurance
- 5 days of paid sick leave annually (prorated based on start date)
- 15 days PTO annually (prorated based on start date
