Endpoint Systems Admin III

Location: Oklahoma City, OK - Hybrid

Description

The Endpoint Systems Administrator III is responsible for the management and maintenance of one or more endpoint infrastructure services (including but not limited to JAMF, MECM, Horizon & Intune) providing customer service and continuous process improvement with effective and efficient solutions. This position interfaces directly with internal customers and various departments, troubleshooting issues to resolution.

RESPONSIBILITIES

• Maintain and assist with design of the Windows, MacOS, and mobile environments, including desktops, laptops, virtual machines, and mobile devices.
• Manage and maintain the environment for assigned endpoint infrastructure services, including software deployment, updates, inventory management, and security settings.
• Manage and configure the Intune policies and settings for devices, applications, and data.
• Administrate and assist with design of the VMware Horizon environment, including virtual desktop pool creation, maintenance, and entitlement management.
• Manage and maintain the MECM/JAMF environment, including operating system upgrades, software deployments, and vulnerability remediations.
• Collect, monitor, and analyze system logs and troubleshoot issues related to assigned systems.
• Troubleshoot endpoint protection software, including anti-virus, anti-malware, and intrusion prevention systems.
• Participate and lead in the design and implementation of new systems and upgrades.
• Perform regular maintenance and security tasks, including patch management and software updates.
• Create and maintain, and review scripts for automating tasks with tools such as; PowerShell, Bash, and PowerCLI.
• Provide technical guidance to leadership, peers, and end users.
• Stay current with new technologies and advancements in endpoint management and security.
• Collaborate with and direct other IT teams to integrate the endpoint environments with other systems and applications.
• Adhere to policies and procedures to ensure the security and integrity of the endpoint environments and comply with industry standards and regulatory requirements.
• Audit and review environment changes made by peers.
• Provide coaching and guidance to team members.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protect organization's value by keeping information confidential.
• Document specific duties, activities, problems solved, and issues resolved.
• Perform additional duties and assignments as requested.

Qualifications
Education/Certification:

• Bachelor’s degree

Experience:

• 7+ years of experience in IT administration of an enterprise environment
• 4+ years of experience managing and troubleshooting Windows OS
• 3+ years of experience with automated application deployments
• 3+ years of experience supporting virtual desktops

Skills/Abilities:

• Virtualization concepts, including virtual desktops, virtual servers, and storage
• Firewalls, including rule sets, access control lists, and VPNs
• Active Directory and Azure AD, including user and group management, multi-factor authentication, group policy, and conditional access policies
• Windows 10+, MacOS 11+, iOS, and Android
• Mobile device management (MDM) & Mobile application management (MAM) concepts and policies
• Networking concepts, including DNS, DHCP, and VLANs
• Attends meetings and serves on committees, as requested
• Ability to effectively handle stress, pressures, and challenges
• Ability to gather requirements, evaluate software, and improve processes
• Ability to evaluate system solutions, system functionality, data requirements, workflows, architecture, and security specifications to determine the right solution
• Ability to work service requests, tasks, and projects
• Excellent written and verbal communication skills
• Interpret and apply laws, regulations, and policies
• Read and understand technical manuals
• Work for extended time at keyboard/terminal
• Maintain effective working relationships with supervisor and coworkers
• Work flexible hours, including weekends and evenings