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Job ID: 10986
Location: Radnor, Pennsylvania
Category: IT
Employment Type: Contract
Date Added: 07/17/2025

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Job Description

eBusiness Support Specialist

Location: Radnor/Wayne, PA

Description:
Internal/External customer facing support whose overall responsibility will be to identify end-user concerns based on what is reported. The eBusiness Support Specialist will use software and web administration tools related to internal/external customer inquiries and experiences for Airgas eBusiness Solutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Perform first level technical triage for eBusiness Solutions – typically on Airgas.com or Airgas SupplySync (punchout/digitally integrated) customers. This customer facing role will trouble shoot inquiries, issues and/or outages and will have responsibility for performing administrative duties included, but not limited to: completing registration activities, documenting information and processes, and completing tasks as assigned.

Required Education:
  • B.A. / B.S. degree and/or 3 years of equivalent work experience
  • SAP, Business Warehouse / Hybris knowledge, preferred

Required Length & Type of Experience:
  • At least 3+ years of Customer Service experience, eBusiness/eCommerce preferred
  • Demonstrated troubleshooting experience, especially involving internet browsers

Knowledge, Skills & Abilities:
  • Critical thinking capability
  • Excellent communications skills including the ability to actively listen, interpret directions and take appropriate action
  • Performs exceptionally well under pressure and tight deadlines
  • Must be able to tackle new assignments as they arise
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