Application Support Analyst

Location: Houston, TX or Tulsa, OK Area

Description

Individual will have responsibility for providing application support for a variety of vended applications and associated interfaces for our global Finance & Corporate Planning & Development capability team

Responsibilities:

• Provide day-to-day operational support for a variety of applications including handling break/fix tickets, analyzing data/system issues and logging issues with vendor support if needed

• Keep ServiceNow application service records and knowledge article up to date and perform quarterly software asset data update/certification

• Perform monthly required app support activities for our tax applications

• Manage and complete risk assessment for supported applications based on company standards and security policy

• Collaborate with other internal and external IT experts when needed

• Complete required system upgrades and patching for supported applications

• Provide system integration testing when needed

• Create training material when needed and maintain application support documentation

• Perform other duties as assigned

Qualifications:
Basic/Required Qualification:

• Bachelor’s Degree in System Administration, MIS, Computer Science, or other related fields.

• 5+ years of hands on application support experience

• Technical background including proficiency with SQL script and Oracle/SQL databases

Preferred Qualifications:

• Demonstrate success in supporting complex technical solutions

• Experience with system interface support

• Customer-focused and able to effectively communicate with a variety of groups

• Experience with financial applications