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Job ID: 11078
Location: Tulsa, OK
Employment Type: Contract To Hire
Date Added: 08/08/2025

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Job Description

 IT Service Desk

Location: Tulsa, OK

Description

The position will be responsible for (but not limited to) the following:
  • Answering incoming phone calls for technical support
  • Microsoft Office suite
  • Network configuration
  • Web Browser add-ins and issues
  • Printing issues
  • Mobile devices
  • Answering emails and voicemails for support
  • Using remote tools (Bomgar) to connect to a client machine and  troubleshoot
  • Thorough documentation of all work done within the ticketing  system (ServiceNow)
  • Excellent communication skills (written and verbally)
  • Provide exceptional customer service
  • Virus and malware removal
  • Other duties as assigned
  • Installing software via SCCM

Position Requirements
  • 2 years experience on a Service Desk or Desk Top Services
  • Configuring mobile devices (iOS, Android, etc.)
  • Excellent Troubleshooting Ability
  • Windows 10 Working Knowledge
  • Office 365 suite experience
  • Some Technical Writing ability for knowledge base article creation
  • Familiarity with Active Directory & change password, unlock accounts, group membership
  • Familiarity with SCCM & Installing packages, verification
  • Overtime to assist the team in coverage due to vacation and illness will be required as needed but not a regular expectation.
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