Sr. Citrix Analyst

Location: Tulsa, OK Area - Remote

Description

Performs complex problem management and configuration management related to IT infrastructure and support. May provide consultative support to less experienced staff.

Essential Functions and Responsibilities

• Collaborate with other subject matter experts to assist and recommend strategy for core technologies
• Manage complex problems which escalate beyond the status of incident.
• Coordinate the appropriate personnel to troubleshoot and resolve the problem
• Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees
• Perform root cause analysis on resolved problems.
• Design and develop appropriate monitoring or other proactive measures to prevent future occurrences
• Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge
• Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies
• Provide configuration and engineering for new technologies
• Lead the support and configuration activities for technologies as an assigned subject matter expert
• Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls
• Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication
• Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure
• Excellent written and verbal communication skills
• Works independently with minimal supervision
• Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance

Education

• Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.

Work Experience

• Significant experience and understanding of current data center technologies
• Experience in the implementation, support and function of:
  • Infrastructure hardware configuration
  • IP networking
  • Windows Server and/or Unix operating systems
  • Shared storage technologies
  • Virtualization technologies
  • Event monitoring, logging and data collection techniques
  • Public Cloud Technologies
• Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies
• Training and experience related to:
  • Operating systems software
  • Computer hardware
  • Networking
  • Communications
  • Security administration
• Experience identifying, researching and analyzing core technology problems and performing root cause analysis
• Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence
• Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence
• Experienced interacting with customers and vendors

Knowledge, Skills and Abilities

• Ability to: apply arithmetic and computer math
• Ability to: interact, advise, guide, train and communicate effectively
• Ability to: communicate and/or exchange information; conduct oral presentations