Disaster Recovery Program Analyst

Location: Tulsa or Remote if residing in: 
Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, or Wyoming

Description

Technology architecture management- The DR program consists of multiple layers of technology, each of which needs to always remain “DR Ready”. Storage, Network, VMware, Windows, Linux, AD, and more are all in a constant state of change. The DRPA will work closely with all technical Infrastructure teams on a regular basis to ensure the architecture continues to meet the requirement of DR readiness in the organization.

Technology change management (DR impact)- The DRPA is responsible for staying plugged in to the change management program and ensuring that all production changes that impact the DR program or plan are carefully reviewed and changes are made as needed to the DR program to stay in sync.

DR test management - The DRPA is responsible for scheduling, preparing for, and managing the disaster recovery tests for the Enterprise. This includes working with the DR vendors and technical teams, developing a pre-test action item log, managing the test, and ensuring that the post-test issue log is resolved in a timely manner.

DR vendor management - The DRPA is responsible for maintaining an active relationship with the DR vendors. They will manage incoming and outgoing tickets to the DR providers and ensure the teams are all on the same page with regards to issues and changes.

The ideal candidate for the role of Disaster Recovery Program Analyst will have some or all of the following experience

• Experience and knowledge of multiple IT Infrastructure technologies 
• Experience working as a lead or program manager for IT disciplines
• Experience working with DR program management
• Experience working with third party vendors and partners
• Experience developing project plans, issue logs, and status reporting
• Experience in a large IT enterprise with 1000+ servers and various technology towers

Architecture Design (IT/OT)

• Responsible for working with technology teams to continuously update and retrofit architecture plans for both IT and OT network environments as technology changes become necessary
• Monitor scheduled changes to ensure impacts to DR plans are identified and documented 

Vendor / Ticket Management

• Responsible for managing tickets to and from DR vendors and ensuring the technical teams are managing to incidents in the DR space
• Facilitate user access to vendor systems and onsite support as necessary

DR Process Management

• Responsible for carrying out day to day action items related to all DR processes – including DR pre-test and post-test processes, DR technology processes, DR AToT and AToD playbooks, and manage to the processes of our vendors like TierPoint

DR Test Management

• Responsible for DR test preparation – scheduling T-XX meetings, developing pre test and post test issue logs, scheduling rooms, pre test calls with vendors, ensuring roles are covered for the test, putting in change controls, managing content for the DR test, keeping the team on track during DR tests, and tracking issues during the DR test

DR Issues Log Management

• Responsible for working with individual teams to identify issues for three key timelines – pre-test, post-test, and production support
• Continuous manage to the priority of the issues log – ensuring that we are prepared for DR tests and events
• Manage the issues log process and ensure access is available to leadership and that key items are being reported up to the DRPM

Business Continuity (BC) Integration / Support

• Responsible for working directly with the BC analyst to ensure all DR plans are properly stored in the BS tool of choice and that access is granted for all individuals that need access to the plan
• Ensure that any data important for BC/DR integration is shared and accessible by the BC team

High Availability (HA) Program Integration

• Responsible for working with various technology teams to ensure HA components of the DR program are tested and meet the needs of the DR/DRASS program
• Create and track issues related to HA changes and issues – and ensure that any technology for DR that is not included in the “bubble” also has a test and availability plan

Backup Program Integration

• Responsible for working with teams directly to test backup programs on a regular cadence – and ensure the goals around backup can be executed during a DR event

SCADA Test Support

• Work with the SCADA support teams to assist in planning and execution of SCADA tests – including orchestration of infrastructure resources as needed for pre and post-test planning
• Participate, as requested, to assist with live tests for SCADA

DR Security Awareness

• Responsible for ensuring that security platforms for HA and DR are in scope for DR tests and change management is reviewed for changes in technology
• Work closely with the security team to perform regular tests of the security platform HA environment and the various tools required by security