{"id":2718,"date":"2025-03-11T09:41:35","date_gmt":"2025-03-11T13:41:35","guid":{"rendered":"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/helpdesk-technician-i-10399\/"},"modified":"2025-03-17T15:40:10","modified_gmt":"2025-03-17T19:40:10","slug":"helpdesk-technician-i-10399","status":"publish","type":"ce_job","link":"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/helpdesk-technician-i-10399\/","title":{"rendered":"Helpdesk Technician I"},"content":{"rendered":"<div class=\"job_wrapper\">\n    <section class=\"job_content\">\n        <div class=\"button_wrapper\">\n                        <div class=\"all_jobs_link_wrapper\">\n                                    <a class=\"all_jobs_link\" href=\"\/jobboard\/\"><i class=\"fa-solid fa-chevron-left\"><\/i>Back to Search<\/a>\n                <\/div>\n                        <\/div>\n        <div class=\"job_attributes\">\n            <div class=\"job_attributes_box\">\n                <div><span class=\"job-label\">Job ID:<\/span>&nbsp;10399<\/div>\n                    <div><span class=\"job-label\">Location:<\/span>&nbsp;Bartlesville, OK<\/div>\n                    <div><span class=\"job-label\">Category:<\/span>&nbsp;IT<\/div>\n                        <div><span class=\"job-label\">Employment Type:<\/span>&nbsp;Contract<\/div>\n                <!-- <div><span class=\"job-label\">Job ID:<\/span>&nbsp;10399<\/div> -->\n                <div id=\"job_date\"><span class=\"job-label\">Date Added:<\/span>&nbsp;03\/11\/2025<\/div>\n            <\/div><div class=\"ce_apply_wrapper ce_apply_modal job_section_wrapper\" id=\"ce_apply_modal\">\n    <div class=\"ce_apply_inner\">\n        <div class=\"ce_message ce_success\" id=\"ce_apply_dialog_success\" style=\"display: none;\">\n            Thank you for applying. 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value=\"MS\">Mississippi<\/option>\n                                        <option value=\"MO\">Missouri<\/option>\n                                        <option value=\"MT\">Montana<\/option>\n                                        <option value=\"NE\">Nebraska<\/option>\n                                        <option value=\"NV\">Nevada<\/option>\n                                        <option value=\"NH\">New Hampshire<\/option>\n                                        <option value=\"NJ\">New Jersey<\/option>\n                                        <option value=\"NM\">New Mexico<\/option>\n                                        <option value=\"NY\">New York<\/option>\n                                        <option value=\"NC\">North Carolina<\/option>\n                                        <option value=\"ND\">North Dakota<\/option>\n                                        <option value=\"OH\">Ohio<\/option>\n                                        <option value=\"OK\">Oklahoma<\/option>\n                                        <option value=\"OR\">Oregon<\/option>\n                                        <option value=\"PA\">Pennsylvania<\/option>\n                                        <option value=\"RI\">Rhode Island<\/option>\n                                        <option value=\"SC\">South Carolina<\/option>\n                                        <option value=\"SD\">South Dakota<\/option>\n                                        <option value=\"TN\">Tennessee<\/option>\n                                        <option value=\"TX\">Texas<\/option>\n                                        <option value=\"UT\">Utah<\/option>\n                                        <option value=\"VT\">Vermont<\/option>\n                                        <option value=\"VA\">Virginia<\/option>\n                                        <option value=\"WA\">Washington<\/option>\n                                        <option value=\"WV\">West 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kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\">\n                    <span class=\"button__text\">Apply Now<\/span>\n                                    <\/a>\n            <\/div>\n            <div id=\"ce_apply_loader_wrapper\">\n                <div id=\"ce_apply_status\" class=\"ce_apply_status\" style=\"display: none;\"><\/div>\n                <div id=\"ce_apply_loader\" class=\"ce_loader\" style=\"display: none;\">&nbsp;<\/div>\n                <div>\n                    <span class=\"required_message\">* Required field.<\/span>\n                <\/div>\n            <\/div>\n        <\/form>\n    <\/div>\n<\/div>\n        <\/div>\n                <h2 class=\"job_description_header\">Job Description<\/h2>\n        <section class=\"job_content\"><p><strong>Helpdesk Technician<br \/>\n<br \/>\nLocation:&nbsp;Bartlesville, OK<\/strong><br \/>\n<br \/>\nResponsibilities May Include<\/p>\n\u2022 Responding to customer inquiries via phone, IM, online networks, and\/or email, troubleshooting and resolving issues with credit card processing.<br \/>\n\u2022 Troubleshooting and Point-Of-Sale hardware, software and\/or network connectivity issues.<br \/>\n\u2022 Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).<br \/>\n\u2022 Supporting consumers and Marketer\/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.<br \/>\n\u2022 Supporting Marketer\/Dealer inquiries concerning credit card batch totals and reconciliation.<br \/>\n\u2022 Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.<br \/>\n\u2022 Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.<br \/>\n\u2022 Supporting Marketer\/Dealer requests regarding extranet sites (Bizlink \/ Lubestream).<br \/>\nPosition Requirements Basic\/Required:<br \/>\n\u2022 Legally authorized to work in the job posting country<br \/>\n\u2022 High School Diploma or GED equivalent<br \/>\n\u2022 Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays<br \/>\n<br \/>\nPreferred:<br \/>\n\u2022 Marketing business insight<br \/>\n\u2022 Familiarity with EPOS equipment<br \/>\n\u2022 Demonstrated ability to effectively work within a team environment<br \/>\n\u2022 1 or more years of Information Systems Help Desk \/ Support experience<br \/>\n\u2022 Knowledge of communication devices\/methods such as Broadband, VSAT, and DSL<br \/>\n\u2022 Access to and knowledge of downstream systems which interface with the Credit Card System<br \/>\n\u2022 Intermediate knowledge of all Microsoft Office software applications<br \/>\n\u2022 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class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/sr-project-manager-data-workstream-10391\/\"\n                    rel=\"2747\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/oracle-fusion-developer-principal-applications-analyst-9755\/\"><h3>Oracle Fusion Developer (Principal Applications Analyst)<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">IT<\/span>\n                                        <span class=\"jobs_attr_text\">Direct Hire<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        Oracle Fusion Developer (Principal Applications Analyst) Location: Remote Description: The Information Technology Directorate is seeking to hire an Oracle Fusion Developer (Principal Applications Analyst) who is a team player and has strong experience supporting Oracle Fusion and developing in\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/oracle-fusion-developer-principal-applications-analyst-9755\/\"\n                    rel=\"2255\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/oracle-fusion-developer-principal-applications-analyst-9755\/\"\n                    rel=\"2255\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/senior-payroll-developer-10308\/\"><h3>Senior Payroll Developer<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">IT<\/span>\n                                        <span class=\"jobs_attr_text\">Direct Hire<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        Senior Payroll Developer Location: Ignacio, CO Description: This position is responsible for development and production support of the Human Capital Management (HCM) software program and related interface to General Ledger and Accounts Payable, providing enterprise-wide Payroll technical support\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Ignacio, CO<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/senior-payroll-developer-10308\/\"\n                    rel=\"2658\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/senior-payroll-developer-10308\/\"\n                    rel=\"2658\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/it-technician-10372\/\"><h3>IT Technician<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">IT<\/span>\n                                        <span class=\"jobs_attr_text\">Contract<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        IT Technician Location: Wichita, KS Description Monitor multiple information technology systems and perform incident management and\/or address service requests related to IT systems and applications. Responsible for IT assets, per defined processes as required by position. Utilize Service Now and\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Wichita, KS<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/it-technician-10372\/\"\n                    rel=\"2739\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/it-technician-10372\/\"\n                    rel=\"2739\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/it-technician-10416\/\"><h3>IT Technician<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">IT<\/span>\n                                        <span class=\"jobs_attr_text\">Contract<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        IT Technician Location: Tulsa, OK Description Monitor multiple information technology systems and perform incident management and\/or address service requests related to IT systems and applications. Responsible for IT assets, per defined processes as required by position. Utilize Service Now and\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Tulsa, OK<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/it-technician-10416\/\"\n                    rel=\"2737\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/it-technician-10416\/\"\n                    rel=\"2737\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><\/div>    <\/section>\n<\/div><script type=\"application\/ld+json\">\n   \n{\n    \"@context\" : \"https:\/\/schema.org\/\",\n    \"@type\" : \"JobPosting\",\n    \"title\" : \"Helpdesk Technician I\",\n    \"description\" : \"Helpdesk Technician\n\nLocation: Bartlesville, OK\n\nResponsibilities May Include\n\n\u2022 Responding to customer inquiries via phone, IM, online networks, and\/or email, troubleshooting and resolving issues 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