{"id":2712,"date":"2025-03-07T13:47:20","date_gmt":"2025-03-07T17:47:20","guid":{"rendered":"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/csr-builder-hotline-10371\/"},"modified":"2025-03-17T15:40:09","modified_gmt":"2025-03-17T19:40:09","slug":"csr-builder-hotline-10371","status":"publish","type":"ce_job","link":"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/csr-builder-hotline-10371\/","title":{"rendered":"CSR\/Builder Hotline"},"content":{"rendered":"<div class=\"job_wrapper\">\n    <section class=\"job_content\">\n        <div class=\"button_wrapper\">\n                        <div class=\"all_jobs_link_wrapper\">\n                                    <a class=\"all_jobs_link\" href=\"\/jobboard\/\"><i class=\"fa-solid fa-chevron-left\"><\/i>Back to Search<\/a>\n                <\/div>\n                        <\/div>\n        <div class=\"job_attributes\">\n            <div class=\"job_attributes_box\">\n                <div><span class=\"job-label\">Job ID:<\/span>&nbsp;10371<\/div>\n                    <div><span class=\"job-label\">Location:<\/span>&nbsp;El Paso, Texas<\/div>\n                    <div><span class=\"job-label\">Category:<\/span>&nbsp;Administrative<\/div>\n                        <div><span class=\"job-label\">Employment Type:<\/span>&nbsp;Contract<\/div>\n                <!-- <div><span class=\"job-label\">Job ID:<\/span>&nbsp;10371<\/div> -->\n                <div id=\"job_date\"><span class=\"job-label\">Date Added:<\/span>&nbsp;03\/07\/2025<\/div>\n            <\/div><div class=\"ce_apply_wrapper ce_apply_modal job_section_wrapper\" id=\"ce_apply_modal\">\n    <div class=\"ce_apply_inner\">\n        <div class=\"ce_message ce_success\" id=\"ce_apply_dialog_success\" style=\"display: none;\">\n            Thank you for applying. 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kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\">\n                    <span class=\"button__text\">Apply Now<\/span>\n                                    <\/a>\n            <\/div>\n            <div id=\"ce_apply_loader_wrapper\">\n                <div id=\"ce_apply_status\" class=\"ce_apply_status\" style=\"display: none;\"><\/div>\n                <div id=\"ce_apply_loader\" class=\"ce_loader\" style=\"display: none;\">&nbsp;<\/div>\n                <div>\n                    <span class=\"required_message\">* Required field.<\/span>\n                <\/div>\n            <\/div>\n        <\/form>\n    <\/div>\n<\/div>\n        <\/div>\n                <h2 class=\"job_description_header\">Job Description<\/h2>\n        <section class=\"job_content\"><strong>CSR\/Builder Hotline<br>\n<br>\nLocation: El Paso, TX or Austin, TX<br>\n<br>\nDescription<\/strong>\n<ul>\n\t<li>Act as principal point-of-contact for Builders and growth-based customer via inbound phone, email and web communication.\u00a0\n\t<li>Performs growth support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.\u00a0\n\t<li>Research and reconcile customer order activity utilizing systems including but not limited to: Banner, Microsoft Dynamics, Email, Phone, PCAD, and Maximo.\u00a0\n\t<li>Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.\u00a0\n\t<li>Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.\u00a0\n\t<li>Maintain logs and\/or records including but not limited to: Service orders, New meter sets, Elevated Pressure Requests, Builder Billing, Miscellaneous customer correspondence, Accounts requiring follow-up actions.\u00a0\n\t<li>Research, compile, maintain, and\/or prepare reports and correspondence including but not limited to: Customer correspondence, Customer assistance reports, Complaint records, Monthly and annual complaint reports, Account\/identity verifications, Bill breakdowns, Customer complaints, Letters of Credit (irrevocable and regular), Life-threatening claims.\u00a0\n\t<li>Regular and reliable attendance is required.\n\t<li>May be required to perform additional duties as assigned.\u00a0\n<\/ul>\n<br>\n<strong>Requirements<\/strong>\n\n<ul>\n\t<li>Good social skills with a focus on customer satisfaction\n\t<li>Ability to effectively communicate in a respectful and assertive manner\n\t<li>Polished phone demeanor, tone and etiquette is required\n\t<li>Ability to perform in a demanding and changing work environment\n\t<li>Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls\n\t<li>Maintain and promote a positive attitude while meeting productivity goals\n\t<li>Comfortable working with computers and web-based applications\n\t<li>Strong organization, attentive to details and time management skills\n\t<li>Accurate typing\n\t<li>Excellent verbal and written communication\n\t<li>Possess skills to research and problem solve to resolution\n\t<li>Previous experience in a customer service-oriented role preferred\u00a0\n<\/ul>\n<\/section><div class=\"heateor_sss_sharing_container heateor_sss_horizontal_sharing\" data-heateor-ss-offset=\"0\" data-heateor-sss-href='https:\/\/www.oaktreestaffing.com\/jobboard\/wp-json\/wp\/v2\/ce_job\/2712'><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Linkedin\" class=\"heateor_sss_button_linkedin\" 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Jobs<\/h2><div class=\"related_jobs_wrapper\"><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/technical-writer-10415\/\"><h3>Technical Writer<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">Administrative<\/span>\n                                        <span class=\"jobs_attr_text\">Contract To Hire<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        Technical Writer Location: Conroe, TX Description: Independently research, write, rewrite, edit, and proofread technical material for engineering documentation and publications. Determine the information required for each document and work with engineers, technicians, and other personnel to collect\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Conroe, TX<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/technical-writer-10415\/\"\n                    rel=\"2733\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/technical-writer-10415\/\"\n                    rel=\"2733\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/contract-analyst-i-10401\/\"><h3>Contract Analyst I<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">Administrative<\/span>\n                                        <span class=\"jobs_attr_text\">Contract<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        Contract Analyst Location: Houston, TX Description: Advises the company on their contracts in order to prevent contractual disputes and to protect the company's financial interests and reputation. Reviews and analyzes contract terms and conditions and interprets contract requirements prior to\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Houston, TX<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/contract-analyst-i-10401\/\"\n                    rel=\"2719\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/contract-analyst-i-10401\/\"\n                    rel=\"2719\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/contract-analyst-10246\/\"><h3>Contract Analyst<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">Administrative<\/span>\n                                        <span class=\"jobs_attr_text\">Contract To Hire<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        Contract Analyst Location: Tulsa, OK Description: We are seeking a highly skilled contract negotiator with expertise in software asset management, procurement, and contractual knowledge. This role will lead high-value negotiations with software & hardware vendors, optimize software licenses, and\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Tulsa, OK<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/contract-analyst-10246\/\"\n                    rel=\"2717\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/contract-analyst-10246\/\"\n                    rel=\"2717\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/billing-specialist-10268\/\"><h3>Billing Specialist<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">Administrative<\/span>\n                                        <span class=\"jobs_attr_text\">Contract<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        Billing Specialist - Part Time Location: Houston, TX Description We are seeking an experienced Billing Specialist with a strong background in oil and gas industry invoicing. The ideal candidate will have hands-on experience processing invoices, managing accounts receivable, and ensuring accuracy in\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Houston, TX<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/billing-specialist-10268\/\"\n                    rel=\"2652\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/billing-specialist-10268\/\"\n                    rel=\"2652\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><div class=\"job_related\"><a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/trip-coordinator-10292\/\"><h3>Trip Coordinator<\/h3><\/a>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                                    <\/div>\n        <div class=\"jobs_attr_box\">\n                                <span class=\"jobs_attr_text hollow\">Administrative<\/span>\n                                        <span class=\"jobs_attr_text\">Contract<\/span>\n                            <\/div>\n        \n        <div class=\"job_excerpt\">\n        Trip Coordinator Location: Anchorage, AK Description: Key Accountabilities Provides trip scheduling and coordination support for Company. Requires ongoing interaction across a broad network of customers, internal and external resources and service providers to ensure consistently outstanding\n        <\/div>        <div class=\"job_list_attributes\" style=\"margin-bottom:20px;\">\n                            <span class=\"job_attr_bottom\"><i class=\"fa-solid fa-clock\"><\/i><\/i>&nbsp;May 18, 2026<\/span>\n                            <span class=\"job_attr_divider\">&nbsp;<\/span>\n                            <span class=\"job_attr_bottom\"><i style=\"color: #004638;\" class=\"fa-sharp fa-solid fa-location-dot\"><\/i>&nbsp;Anchorage, AK<\/span>\n                        <\/div>\n        <div class=\"job_links\">\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/trip-coordinator-10292\/\"\n                    rel=\"2715\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn \">\n                    <span class=\"button__text\" style=\"color:#C0D7BB;\">Apply Now<\/span>\n                                <\/a>\n            <a href=\"https:\/\/www.oaktreestaffing.com\/jobboard\/job\/trip-coordinator-10292\/\"\n                    rel=\"2715\"\n                    class=\"kb-button kt-button button kb-btn15_ebc31e-2b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn open\">\n                    <span class=\"button__text\">Learn More<\/span>\n                                <\/a>\n        <\/div>\n        <\/div><\/div>    <\/section>\n<\/div><script type=\"application\/ld+json\">\n   \n{\n    \"@context\" : \"https:\/\/schema.org\/\",\n    \"@type\" : \"JobPosting\",\n    \"title\" : \"CSR\/Builder Hotline\",\n    \"description\" : \"CSR\/Builder Hotline\n\nLocation: El Paso, TX or Austin, TX\n\nDescription\n\n- Act as principal point-of-contact for Builders and growth-based customer via inbound phone, email and web communication.\n- Performs growth support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.\n- Research and reconcile customer order activity utilizing systems including but not limited to: Banner, Microsoft Dynamics, Email, Phone, PCAD, and Maximo.\n- Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.\n- Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.\n- Maintain logs and\/or records including but not limited to: Service orders, New meter sets, Elevated Pressure Requests, Builder Billing, Miscellaneous customer correspondence, Accounts requiring follow-up actions.\n- Research, compile, maintain, and\/or prepare reports and correspondence including but not limited to: Customer correspondence, Customer assistance reports, Complaint records, Monthly and annual complaint reports, Account\/identity verifications, Bill breakdowns, Customer complaints, Letters of Credit (irrevocable and regular), Life-threatening claims.\n- Regular and reliable attendance is required.\n- May be required to perform additional duties as assigned.\n\nRequirements\n\n- Good social skills with a focus on customer satisfaction\n- Ability to effectively communicate in a respectful and assertive manner\n- Polished phone demeanor, tone and etiquette is required\n- Ability to perform in a demanding and changing work environment\n- Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls\n- Maintain and promote a positive attitude while meeting productivity goals\n- Comfortable working with computers and web-based applications\n- Strong organization, attentive to details and time management skills\n- Accurate typing\n- Excellent verbal and written communication\n- Possess skills to research and problem solve to resolution\n- Previous experience in a customer service-oriented role preferred\",\n    \"identifier\": {\n        \"@type\": \"PropertyValue\",\n        \"name\": \"Bullhorn\",\n        \"value\": \"10371\"\n    },\n    \"datePosted\" : \"2025-03-07 13:47:20\",\n    \"hiringOrganization\" : {\n        \"@type\" : \"Organization\",\n        \"name\" : \"OakTree Staffing\",\n        \"sameAs\" : \"https:\/\/www.oaktreestaffing.com\/jobboard\",\n        \"logo\" : \"https:\/\/www.oaktreestaffing.com\/jobboard\/wp-content\/uploads\/2024\/08\/Fav-180x180-1.png\"\n    },\n    \"jobLocation\": {\n        \"@type\": \"Place\",\n            \"address\": {\n            \"@type\": \"PostalAddress\",\n            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