1.0OakTree Staffinghttps://www.oaktreestaffing.com/jobboardgordoncemhttps://www.oaktreestaffing.com/jobboard/author/gordoncem/rich600338<blockquote class="wp-embedded-content" data-secret="6MpUgx2XPe"><a href="https://www.oaktreestaffing.com/jobboard/job/helpdesk-technician-i-10399/">Helpdesk Technician I</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.oaktreestaffing.com/jobboard/job/helpdesk-technician-i-10399/embed/#?secret=6MpUgx2XPe" width="600" height="338" title="“Helpdesk Technician I” — OakTree Staffing" data-secret="6MpUgx2XPe" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.oaktreestaffing.com/jobboard/wp-includes/js/wp-embed.min.js </script> Helpdesk Technician Location: Bartlesville, OK Responsibilities May Include • Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing. • Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues. • Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM). • Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System. • Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation. • Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards. • Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role. • Supporting Marketer/Dealer requests regarding extranet sites (Bizlink / Lubestream). Position Requirements Basic/Required: • Legally authorized to work in the job posting country • High School Diploma or GED equivalent • Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays Preferred: • Marketing business insight • Familiarity with EPOS equipment • Demonstrated ability to effectively work within a team environment • 1 or more years of Information Systems Help Desk / Support experience • Knowledge of communication devices/methods such as Broadband, VSAT, and DSL • Access to and knowledge of downstream systems which interface with the Credit Card System • Intermediate knowledge of all Microsoft Office software applications • Intermediate knowledge of computer, DSL and VSAT hardware • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to learn other software and web-based applications per the requirements of this role • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products • Ability to write professional reports, business correspondence and procedure manuals • Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers • Excellent interpersonal and communication skills