Telecommunications Administrator III - Hybrid Position

Posted 10 February 2022
LocationOklahoma City
Job type Full Time
DisciplineIT
Reference7109

Job Description

Telecommunications Administrator III - Hybrid Position

Location: Oklahoma City, OK

Description

Designs, manages, and maintains the telecom infrastructure of the corporation. Designs Call Manager & Contact Center corporate deployments and related hardware and software; Documents the network and telecommunications infrastructure and works to maximize uptime and efficiency.
 
RESPONSIBILITIES
Telecom/Networking:

  • Designs network and telecommunications specifications by conferring with users; analyzing workflow, access, information, and security requirements; network administration, including interface configuration and management strategies.

  • Designs network and telecommunication system by evaluating network and telecommunication performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network and telecommunications policies and procedures; establishing data and voice connectivity.

  • Responsible for design of Telecommunications systems.

  • Maintains network and telecommunications performance by monitoring and analysis, and performance tuning; troubleshooting network and telecommunications problems; escalating problems to vendor.

  • Secures network and telecommunications systems by developing access, monitoring, control, and evaluation; maintaining documentation.

  • Prepares users by designing and conducting training programs; providing references and support.

  • Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

  • Meets financial requirements by submitting information for budgets; monitoring expenses.

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

  • Protects organization's value by keeping information confidential.

  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Documentation:

  • Documents specific duties, activities, problems solved and issues resolved

  • Assists in the documentation of the network, applications and resources on the network in conjunction with the public service staff.

  • Performs training.

Miscellaneous:

  • Attends meetings and serves on committees, as requested

  • Coordinate with the Trainer to set up and take down Cyberschool equipment, as well as any other equipment needed for meetings

  • Coordinates with upper management to setup new offices as needed.

  • Regular attendance as required

  • Performs additional duties and assignments as requested

  • Some Travel Required


Education/Certification:

  • High School graduate required.

  • Bachelor Degree Required

  • CCNA/CCNP Collaboration or Voice preferred or comparable experience


Experience Required:

  • 5-10 years of network/telecom administration.

 
Knowledge of:

  • Layer 2/3 Protocols

  • LAN/WAN TCP/IP, MPLS, BGP, VPN

  • Cisco Call Manager, Cisco Unity, Cisco Contact Center (PCCE)

  • Cisco CUBE, Call Manager Express, Unity Express

  • VOIP, SIP, PRI, MGCP, H.323

  • Network Performance Tuning SNMP, NetFlow, IP SLA

  • Network Administration and Implementation

  • Cisco IOS

  • Emerging technology trends


Skills and Abilities:

  • Evaluate critical systems, prioritize workflow and determine solutions

  • Excellent written and verbal communication skills

  • Interpret and apply laws, regulations and policies

  • Provide technical assistance for computer problems

  • Read and understand technical manuals

  • Work for extended time at keyboard/terminal

  • Maintain effective working relationships with supervisor and coworkers

  • Work flexible hours, including weekends and evenings