Technical Support Specialist

Posted 02 December 2022
Location Tulsa, United States of America
Job type Full Time

Job Description

Technical Support Specialist

Location: Tulsa, OK

Principal Accountabilities

Provide the first point of IT support contact, ensuring the security and integrity of computer operations and in accordance with the IT department’s strategic plan.

Essential Job Duties and Functions

  • Installing and configuring computer hardware operating systems and applications.

  • Assisting staff face-to-face, via email, or via Microsoft Teams to help set up systems or resolve issues.

  • Troubleshoot technical issues as the first point of contact

  • Log all incidents and service requests in the Help Desk application

  • Manage Helpdesk tickets; plan and prioritize systematically to minimize backlog and ensure operational efficiency.

  • Provide technical assistance to project teams and undertake technical project roles when required.

  • Provides technical support, identifying, investigating, and resolving users’ problems with computer software and hardware escalating to higher-level support when required.

  • Collaborates with other employees to research and resolve problems.

  • Collaborates with the global IT team.

  • Arrange service by software or hardware vendors to repair or replace defective products.

  • Maintains knowledge of technology innovations and trends.

  • Performs other related duties as assigned.

Preferred Qualifications:

  • Display confidence when dealing with people.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and customer service skills.

  • Ability to investigate issues and requirements and identify appropriate solutions.

  • Strong analytical and problem-solving skills.

  • Basic understanding of computer hardware and software systems.

  • Excellent time management skills.

  • Ability to prioritize tasks.

  • Basic understanding of Office 365 products, including the productivity suite (Outlook, Word, Excel), as well as SharePoint and Teams.

  • Ability to explain technical issues to technical and non-technical employees and customers.

  • Ability to quickly learn an array of computer hardware and software.

Education and Experience:

  • High School Diploma or equivalent required

  • 2 years experience preferred