Technical Help Desk 1

Posted 10 January 2023
Location Oklahoma City, United States of America
Job type Contract

Job Description

Technical Help Desk 1

Location: Oklahoma City, OK


  • Provide technical assistance to computer system users.

  • Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

  • The technical skills include knowledge of electronic equipment and computer software.


  • Associates degree in computer related field or equivalent training required

  • Entry level:  2 years experience required

  • Exercises minimal independent judgment with direction from supervisor

  • Skills Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

  • Basic ability to work independently and manage ones time (Required)

  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred)

  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Typically required)

Major Job Duties and Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

  • May install software or perform hardware testing remotely

  • Enter commands and observe system functioning to verify correct operations and detect errors

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support