Technical Help Desk 1

Location: Oklahoma City, OK

Description

• Provide technical assistance to computer system users.

• Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

• The technical skills include knowledge of electronic equipment and computer software.

Education/Experience

• Associates degree in computer related field or equivalent training required

• Entry level:  2 years experience required

• Exercises minimal independent judgment with direction from supervisor

• Skills Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

• Basic ability to work independently and manage ones time (Required)

• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred)

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Typically required)

Major Job Duties and Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support