Technical Help Desk 1

Posted 08 July 2024
Location Oklahoma City, United States of America
Job type Contract
DisciplineIT
Reference9639

Job Description

Technical Help Desk 1

Location: Oklahoma City

Description


Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software.

Education/Experience
  • Associates degree in computer related field or equivalent training required
  • Entry level
  • 2 years experience required

Responsibility level
  • Exercises minimal independent judgment with direction from supervisor
Skills
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
  • Basic ability to work independently and manage one’s time (Required)
  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred)
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Typically required)

Major Job Duties and Responsibilities
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support