Systems Analyst/Desktop Support
Location: Oklahoma City, OK
Working knowledge of current infrastructure technologies.
Demonstrated ability to understand and support the following:
Desktop/laptop hardware, operating system and Office suite
Knowledge of Active Directory, permission hierarchy and group policy management
Event monitoring, logging and data collection techniques
Triage and diagnose user issues.
Interface with internal customers to provide high degree of customer service/advocacy.
Work with third party manufacturers/vendors to assist with servicing company systems and environment.
Assemble and/or install equipment within the company environment.
Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.
Collaborate with applications and infrastructure personnel when servicing our systems and environment.
Respond to work through either ticketing workflow, telephone or messaging systems.
Regular and reliable attendance is required in performance of job.
May be required to perform additional duties as assigned
Must be willing to travel to field offices across the state of Oklahoma (3 to 4 days a week).
Must be willing to travel to field offices outside of Oklahoma overnight (3 to 4 times a year).
Must have a reliable vehicle and valid unexpired drivers license.