Systems Analyst/Desktop Support

Location: Oklahoma City, OK

Requirements

• Working knowledge of current infrastructure technologies.

• Demonstrated ability to understand and support the following:

• Desktop/laptop hardware, operating system and Office suite

• IP networking

• Knowledge of Active Directory, permission hierarchy and group policy management

• Event monitoring, logging and data collection techniques

• Triage and diagnose user issues.

• Interface with internal customers to provide high degree of customer service/advocacy.

• Work with third party manufacturers/vendors to assist with servicing company systems and environment.

• Assemble and/or install equipment within the company environment.

• Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.

• Collaborate with applications and infrastructure personnel when servicing our systems and environment.

• Respond to work through either ticketing workflow, telephone or messaging systems.

• Regular and reliable attendance is required in performance of job.

• May be required to perform additional duties as assigned

• Must be willing to travel to field offices across the state of Oklahoma (3 to 4 days a week).

• Must be willing to travel to field offices outside of Oklahoma overnight (3 to 4 times a year).

• Must have a reliable vehicle and valid unexpired drivers license.