Systems Analyst - Client Solutioning and Support
Location: Tulsa, OK or Remote in Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin, or Wyoming.
Performs complex problem management and configuration management related to IT infrastructure and support. May provide consultative support to less experienced staff.
Essential Functions and Responsibilities
Collaborate with other subject matter experts to assist and recommend strategy for core technologies
Manage complex problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem
Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees
Perform root cause analysis on resolved problems.
Design and develop appropriate monitoring or other proactive measures to prevent future occurrences
Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge
Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies
Provide configuration and engineering for new technologies
Lead the support and configuration activities for technologies as an assigned subject matter expert
Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls
Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication
Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure
Excellent written and verbal communication skills
Works independently with minimal supervision
Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance
Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience.
The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.
Significant experience and understanding of current data center technologies
Experience in the implementation, support and function of:
Infrastructure hardware configuration
Windows Server and/or Unix operating systems
Shared storage technologies
Event monitoring, logging and data collection techniques
Public Cloud Technologies
Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies
Training and experience related to:
Operating systems software
Experience identifying, researching and analyzing core technology problems and performing root cause analysis
Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence
Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence
Experienced interacting with customers and vendors
Knowledge, Skills and Abilities
Ability to: apply arithmetic and computer math
Ability to: interact, advise, guide, train and communicate effectively
Ability to: communicate and/or exchange information; conduct oral presentations
Travel in and around office facilities
Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license