System Analyst

Location: Wichita, KS - Travel Required

Description

• Triage and diagnose user issues.

• Interface with internal customers to provide high degree of customer service/advocacy.

• Work with third party manufacturers/vendors to assist with servicing systems and environment.

• Assemble and/or install equipment within the company environment.

• Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.

• Collaborate with applications and infrastructure personnel when servicing company systems and environment.

• Respond to work through either ticketing workflow, telephone or messaging systems.

• Regular and reliable attendance is required.

   
Position Requirements  

• Working knowledge of current infrastructure technologies.

• Demonstrated ability to understand and support the following:

• Desktop/laptop hardware, operating system and Office suite IP networking

• Knowledge of Active Directory, permission hierarchy and group policy management Event monitoring, logging and data collection techniques

• Experience with the application of math, algebra and statistical and volumetric methods.

• Knowledge regarding how to identify, research and analyze systems software problems and perform systems evaluations.

• Demonstrated ability to research, prepare and compose systems operating procedures and documentation, reports, and correspondence.

• Demonstrated ability to interact, advise, guide, train and communicate effectively.

• Demonstrated ability to read and write fluently in English

Additional Requirements:

• Mobility to travel in and around office facilities system wide.

• May be required to lift 50 lb. and be able to install equipment under desks or in ceilings.

• Communicate and/or exchange information or instructions.