Sr. Intune/SCCM Analyst

Posted 08 September 2023
Location Tulsa, United States of America
Job type Contract

Job Description

Sr. Intune/SCCM Analyst

Location: Tulsa, OK - Remote after training


Perform complex architecture, deployment, and management of critical IT infrastructure systems. Assist in Tier 3/4 troubleshooting for client related issues. 

Essential Functions and Responsibilities:

  • Collaborate with other subject matter experts to assist and recommend strategy for core technologies

  • Manage complex problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem

  • Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees

  • Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences

  • Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge

  • Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies

  • Provide configuration and engineering for new technologies

  • Lead the support and configuration activities for technologies as an assigned subject matter expert

  • Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls

  • Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication

  • Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure

  • Excellent written and verbal communication skills

  • Works independently with minimal supervision

  • Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance


  • Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.

Work Experience

  • Significant experience and understanding of current data center technologies

  • Experience in the deployment and management of Microsoft Intune

  • Experience in the implementation, support and function of:

    • Infrastructure hardware configuration

    • IP networking

    • Windows Server and/or Unix operating systems

    • Shared storage technologies

    • Virtualization technologies

    • Event monitoring, logging and data collection techniques

    • Public Cloud Technologies

  • Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies

  • Training and experience related to:

    • Operating systems software

    • Computer hardware

    • Networking

    • Communications

    • Security administration

  • Experience identifying, researching and analyzing core technology problems and performing root cause analysis

  • Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence

  • Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence

  • Experienced interacting with customers and vendors

Knowledge, Skills and Abilities

  • Ability to: apply arithmetic and computer math

  • Ability to: interact, advise, guide, train and communicate effectively

  • Ability to: communicate and/or exchange information; conduct oral presentations