Sr. Intune/SCCM Analyst

Location: Tulsa, OK - Remote after training

Description

Perform complex architecture, deployment, and management of critical IT infrastructure systems. Assist in Tier 3/4 troubleshooting for client related issues. 

Essential Functions and Responsibilities:

• Collaborate with other subject matter experts to assist and recommend strategy for core technologies

• Manage complex problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem

• Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees

• Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences

• Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge

• Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies

• Provide configuration and engineering for new technologies

• Lead the support and configuration activities for technologies as an assigned subject matter expert

• Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls

• Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication

• Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure

• Excellent written and verbal communication skills

• Works independently with minimal supervision

• Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance

Education

• Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.

Work Experience

• Significant experience and understanding of current data center technologies

• Experience in the deployment and management of Microsoft Intune

• Experience in the implementation, support and function of:

• Infrastructure hardware configuration

• IP networking

• Windows Server and/or Unix operating systems

• Shared storage technologies

• Virtualization technologies

• Event monitoring, logging and data collection techniques

• Public Cloud Technologies

• Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies

• Training and experience related to:

• Operating systems software

• Computer hardware

• Networking

• Communications

• Security administration

• Experience identifying, researching and analyzing core technology problems and performing root cause analysis

• Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence

• Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence

• Experienced interacting with customers and vendors

Knowledge, Skills and Abilities

• Ability to: apply arithmetic and computer math

• Ability to: interact, advise, guide, train and communicate effectively

• Ability to: communicate and/or exchange information; conduct oral presentations