Sr. Citrix Analyst

Location: Tulsa, OK or Remote in Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin, or Wyoming.

Description

Performs complex problem management and configuration management related to IT infrastructure and support. May provide consultative support to less experienced staff.

Essential Functions and Responsibilities

• Collaborate with other subject matter experts to assist and recommend strategy for core technologies

• Manage complex problems which escalate beyond the status of incident.

• Coordinate the appropriate personnel to troubleshoot and resolve the problem

• Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees

• Perform root cause analysis on resolved problems.

• Design and develop appropriate monitoring or other proactive measures to prevent future occurrences

• Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge

• Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies

• Provide configuration and engineering for new technologies

• Lead the support and configuration activities for technologies as an assigned subject matter expert

• Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls

• Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication

• Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure

• Excellent written and verbal communication skills

• Works independently with minimal supervision

• Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance

Education

• Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.

Work Experience

• Significant experience and understanding of current data center technologies

• Experience in the implementation, support and function of:

• Infrastructure hardware configuration

• IP networking

• Windows Server and/or Unix operating systems

• Shared storage technologies

• Virtualization technologies

• Event monitoring, logging and data collection techniques

• Public Cloud Technologies

• Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies

• Training and experience related to:

• Operating systems software

• Computer hardware

• Networking

• Communications

• Security administration

• Experience identifying, researching and analyzing core technology problems and performing root cause analysis

• Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence

• Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence

• Experienced interacting with customers and vendors

Knowledge, Skills and Abilities

• Ability to: apply arithmetic and computer math

• Ability to: interact, advise, guide, train and communicate effectively

• Ability to: communicate and/or exchange information; conduct oral presentations