Service Desk Associate

Posted 25 January 2023
Location Tulsa, United States of America
Job type Contract

Job Description

Service Desk Associate

Location: Tulsa, OK Area

Key Accountabilities

  • Receives incoming help requests from end users via both telephone, helpdesk tickets in a courteous manner.

  • Builds rapport with key operators, IT teammates and end users to provide outstanding service.

  • Prioritizes and schedules problems.

  • Escalates problems (when required) to the appropriately experienced technician.

  • Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization.

  • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications.

  • Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

  • Performs post-resolution follow-ups to help requests.

  • Develops help sheets and frequently asked questions lists for end users.

Required and Preferred Skills and Experience

  • Entry level, typically 0-3 years of experience.

  • Provides technical and/or administrative support.

  • Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function.

  • Performs routine, basic office/field tasks using established procedures.