Service Desk Associate

Posted 02 May 2022
LocationTulsa
Job type Contract
DisciplineIT
Reference7411

Job Description

Service Desk Associate

Key Accountabilities
  • Receives incoming help requests from end users via both telephone, helpdesk tickets in a courteous manner.
  • Builds rapport with key operators, IT teammates and end users to provide outstanding service.
  • Prioritizes and schedules problems.
  • Escalates problems (when required) to the appropriately experienced technician.
  • Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization.
  • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications.
  • Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Performs post-resolution follow-ups to help requests.
  • Develops help sheets and frequently asked questions lists for end users.
Required and Preferred Skills and Experience
  • Entry level, typically 0-3 years of experience.
  • Provides technical and/or administrative support.
  • Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function.
  • Performs routine, basic office/field tasks using established procedures.