IT Support Analyst

Posted 16 November 2023
Location Tulsa, United States of America
Job type Contract

Job Description

IT Support Analyst

Location: Tulsa, OK


  • Answering incoming phone calls for technical support

  • Microsoft Office suite

  • Network configuration

  • Web Browser add-ins and issues

  • Printing issues

  • Mobile devices

  • Answering emails and voicemails for support

  • Using remote tools (Bomgar) to connect to a client machine and troubleshoot

  • Thorough documentation of all work done within the ticketing system (ServiceNow)

  • Excellent communication skills (written and verbally)

  • Provide exceptional customer service

  • Virus and malware removal

  • Installing software via SCCM

  • Other duties as assigned

All of these tasks require:

  • 2 years experience on a Service Desk or Desk Top Services

  • Configuring mobile devices (iOS, Android, etc.)

  • Excellent Troubleshooting Ability

  • Windows 10 Working Knowledge

  • Office 365 suite experience

  • Some Technical Writing ability for knowledge base article creation

  • Familiarity with Active Directory; change password, unlock accounts, group membership

  • Familiarity with SCCM; Installing packages, verification

  • Overtime to assist the team in coverage due to vacation and illness will be required as needed but not a regular expectation.