IT Support Analyst

Location: Tulsa, OK

Description:

• Answering incoming phone calls for technical support

• Microsoft Office suite

• Network configuration

• Web Browser add-ins and issues

• Printing issues

• Mobile devices

• Answering emails and voicemails for support

• Using remote tools (Bomgar) to connect to a client machine and troubleshoot

• Thorough documentation of all work done within the ticketing system (ServiceNow)

• Excellent communication skills (written and verbally)

• Provide exceptional customer service

• Virus and malware removal

• Installing software via SCCM

• Other duties as assigned

All of these tasks require:

• 2 years experience on a Service Desk or Desk Top Services

• Configuring mobile devices (iOS, Android, etc.)

• Excellent Troubleshooting Ability

• Windows 10 Working Knowledge

• Office 365 suite experience

• Some Technical Writing ability for knowledge base article creation

• Familiarity with Active Directory; change password, unlock accounts, group membership

• Familiarity with SCCM; Installing packages, verification

• Overtime to assist the team in coverage due to vacation and illness will be required as needed but not a regular expectation.