IT Analyst I

Posted 10 November 2023
Location Tulsa, United States of America
Job type Contract

Job Description

IT Analyst I

Location: Tulsa, OK- Hybrid


The IT Analyst I is a position that provides timely technical solutions to in-office and remote workforces regarding various hardware and software applications, in addition to analyzing and evaluating data, conducting research, and providing insights to improve the performance of information technology systems. This position may perform network and telephony support-related activities, and interfaces with internal IT/IS and 3rd Party vendor personnel to resolve issues that impact end-users.  

  • Evaluate existing systems and processes to identify areas for improvement.
  • Maintain documentation related to IT systems, processes, and procedures.
  • Utilize reports, dashboards, and data visualizations to communicate insights and recommendations to stakeholders.
  • Monitor and troubleshoot IT systems and applications for issues and make recommendations for improvements.
  • Participate in the implementation of new IT systems and applications, including testing, training, and user support.
  • Configure, troubleshoot, install, repair, and resolve issues on various information systems and technologies.
  • Manage IT assets according to policy and established procedures.
  • Assist with various projects, deliverables, and tasks to support departmental and cross-functional projects.
  • Maintain and mature positive professional relationships with company workforce.
  • Assist with 3rd party technical support vendors as required.
  • Manage, track and record activities and work utilizing the ITSM platform and meet established service level objectives.
  • Utilize support-related procedural, technical, and administrative documentation.
  • Provide support by addressing end-user issues and service requests.
  • Escalate issues to higher-level analysts when necessary.
  • Duties may require “on-call” support during non-business hours.
  • May perform other duties as assigned.

  • This level of knowledge is normally acquired through the completion of a bachelor’s degree in a technology field and/or 1+ years of related experience.   

  • Technical background and understanding of various endpoint device operating systems and hardware interfaces.
  • Knowledge of the Microsoft 365 platform, various other software applications, and the propensity to quickly understand and support new applications with minimum prior exposure.
  • Understanding of networking and telecommunications hardware and software.
  • Strong written and oral communication skills.
  • Self-motivated and demonstrated patience and overall courteous behavior when interfacing with company workforce.
  • Ability to travel and work after hours when required.

Usual office environment with frequent sitting, walking, and standing.  Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. This role may be subject to operational support after-hours.

Internal:  Daily contact with company workforce at all company levels to answer questions, resolve problems, communicate changes, and provide updates.
External:  Occasional contact with 3rd party vendors to discuss product and service support.
Supervision of others:  Position does not directly supervise company workforce but is responsible for training and mentoring other Analysts or Technicians.