Field  OperationsTech

Location: Casper, WY

Description

Recruiting a Field Technician that has strong experience in client and network support. This role is on the Field Operations team, and will be based in Sidney, MT and will primarily cover sites requiring day trips of up to 4-5 hours. Responsibilities include hands on support of client devices (laptops, iPads, etc…) and tier 1 network support. This role works direction with our Network Operations team for supporting communications to field locations.  

Required skills:

• Strong customer service and communication skills

• Strong desktop skills, software troubleshooting skills

• Windows 10 Experience, upgrades, feature updates

• Microsoft Office

• Application Installation and Troubleshooting

• Hardware Installation and Troubleshooting

• Network communications understanding

• Experience with LAN/WAN technologies

• Racking and stacking equipment

• Cable installation (Cat5, Cat6, Fiber, etc..)

Experience with the following technologies are helpful but not mandatory:

• Cisco/Aruba knowledge

• VSAT

• Ubiquiti Radios

• Microsoft SCCM/Intune

• Citrix (Workspace, Published Apps, Desktops, Files, Mobile)

• Mobile – iOS, enrollment, app deployment, iOS updates

• Active Directory – EUC concepts, user and computer object management

• Group Policy – basic understanding