Dispatcher

Location: Austin, TX

Description

• Perform intermediate level of work related to dispatching.

• Communicate through multiple media channels including: phone, email, and electronic messaging to communicate with our customers.

• Prioritize, dispatch, evaluate, and analyze field operations workload and workforce; manage work schedule to ensure appropriate resources are available.

• Use multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Teams, and other applicable systems to complete daily tasks.

• Assist customers and employees in person and by telephone regarding account information and service order requests including: Account inquiries, City Inspections, Emergency line locates, Service requests, Emergency situations, Reschedule uncompleted orders, Answer customer direct line inquiries for CNG, Answer field management inquiries

• Process and prepare reports and records including: Emergency reports, Incident reports, Time sheets

• Regular and reliable attendance is required in performance of job.

• Employee will be asked to perform additional tasks as assigned.

What You Will Need

• Knowledge of scheduling principles and practices.

• Exchange information or instructions.

• Experience in use and function of office equipment including computers and applicable software.

• Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division.

• Application of decimals and percentages.

• Knowledge of customer accounting and information center policies and procedures.

• Experience related to: Dispatching policies and procedures, Operating communication devices, Emergency notification procedures, Electronic work management tools

• Experience reading and interpreting maps and customer account information.

• Read and write fluently in English.

• Minimum Applicable driver's license

• Stationary for extended periods.

• Mobility to travel in and around office facilities.

• React immediately to emergency situations to prevent injury to self and others.

• Operate tools and equipment.

• Communicate and exchange verbal and written information and instructions.

• Visual abilities to perform job responsibilities.