Dispatcher

Posted 26 July 2022
Location Austin, United States of America
Job type Contract
DisciplineMisc
Reference7747

Job Description

Dispatcher

Location: Austin, TX

Description

  • Perform intermediate level of work related to dispatching.

  • Communicate through multiple media channels including: phone, email, and electronic messaging to communicate with our customers.

  • Prioritize, dispatch, evaluate, and analyze field operations workload and workforce; manage work schedule to ensure appropriate resources are available.

  • Use multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Teams, and other applicable systems to complete daily tasks.

  • Assist customers and employees in person and by telephone regarding account information and service order requests including: Account inquiries, City Inspections, Emergency line locates, Service requests, Emergency situations, Reschedule uncompleted orders, Answer customer direct line inquiries for CNG, Answer field management inquiries

  • Process and prepare reports and records including: Emergency reports, Incident reports, Time sheets

  • Regular and reliable attendance is required in performance of job.

  • Employee will be asked to perform additional tasks as assigned.


What You Will Need

  • Knowledge of scheduling principles and practices.

  • Exchange information or instructions.

  • Experience in use and function of office equipment including computers and applicable software.

  • Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division.

  • Application of decimals and percentages.

  • Knowledge of customer accounting and information center policies and procedures.

  • Experience related to: Dispatching policies and procedures, Operating communication devices, Emergency notification procedures, Electronic work management tools

  • Experience reading and interpreting maps and customer account information.

  • Read and write fluently in English.

  • Minimum Applicable driver's license

  • Stationary for extended periods.

  • Mobility to travel in and around office facilities.

  • React immediately to emergency situations to prevent injury to self and others.

  • Operate tools and equipment.

  • Communicate and exchange verbal and written information and instructions.

  • Visual abilities to perform job responsibilities.