Desktop Support Technician

Posted 08 July 2024
Location Oklahoma City, United States of America
Job type Contract
DisciplineIT
Reference9638

Job Description

Desktop Support Technician

Location: Oklahoma City, OK

Description


Provide technical assistance to end-users by diagnosing and resolving hardware, software, and network issues. Employee will install, configure, and maintain computer systems and peripherals, assist with hardware refresh projects, and support the on-boarding of new employees. Additionally, they document support activities within our ticketing system and escalate complex problems to higher-level IT staff as necessary.

Education/Experience
  • Associates degree in computer related field or equivalent training required
  • Entry level
  • 2 years experience required
  • Experience with large scale hardware refresh projects

Responsibility level
  • Exercises minimal independent judgment with direction from teammates and supervisor

Skills
  • Strong verbal and written communication skills, with excellent problem-solving abilities, customer service orientation, and interpersonal skills (Required).
  • Ability to work independently, manage time effectively, and pay close attention to detail to ensure permanent resolution of end-user requests (Required).
  • Basic understanding of circuit boards, processors, electronic equipment, and computer hardware and software (Preferred).
  • Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services (Typically required).
  • Specific experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker (Preferred).

Major Job Duties and Responsibilities
  • Assist with hardware refresh projects, including the replacement of monitors, desktops, and laptops for end-users.
  • Facilitate the on-boarding process for new employees by providing and setting up all necessary hardware according to their job roles.
  • Troubleshoot and resolve technical issues reported by end-users that could not be resolved remotely by the Service Center.
  • Provide deskside support and respond to user inquiries regarding software and hardware operations, typically addressing issues of lower complexity.
  • Image computers and install required software as needed.
  • Maintain accurate records of daily work assigned, issues encountered, remedial actions taken, and other activities.
  • Must be able to bend, stoop frequently.
  • Must be ablet to lift at least 40 pounds.