Desktop Support

Location: Tulsa, OK - Hybrid

Responsibilities: 

• Provide set up and fully support desktop, mobile, telecom, network and video conferencing systems hardware and software for Executives and VIP’s

• Proactively identify, document and implement procedures to limit downtime, maintaining a stable technology desk-side environment for Executives and VIP’s

• End to End ownership of executive and director level related incidents through escalation to other internal resources or external vendors when appropriate 

• Set high standards of performance for self-assuming responsibility and accountability for successfully completing assignments or tasks

• Develop close working relationships and trust with the executive admin team whom support the senior executives

• Support events and other activities which require executive participation

Technical Skills Required:

• Knowledge of and the ability to support Windows 10, Office 365, Microsoft Teams, Microsoft Office suite and IOS devices (iPad and iPhone)

• Experience managing and supporting video conference technologies (Microsoft Teams and Teams Room Devices) 

• Responsible for configuration, maintenance, and troubleshooting of Executive and VIP’s end user workstations when it comes to hardware, software and peripheral device support  

Skill Sets: 

• Ability to clearly and accurately communicate technical things in a non-technical way (written and verbal)

• Proactive mindset focusing on preventing rather than fixing

• Flexibility and the ability to multitask due to unexpected issues that arise and need to be dealt with quickly 

• Detail oriented

• Pride in taking ownership 

• Calm and relaxed demeanor and personality 

• Outgoing and is always willing to help 

• Ability to collaborate with other teams 

• Availability to assist after hours when emergency issues arise and during peak business times