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Job ID: 10151
Location: Irving, TX
Category: Administrative
Employment Type: Contract
Date Added: 01/14/2025

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Job Description

Customer Service Agent
Location: Irving, TX

Description
Required Skills and Experience:
  • High school diploma or GED equivalent.
  • 1+ years of experience in customer service, preferably in a call center environment.
  • Strong verbal and written communication skills.
  • Ability to handle high call volumes while maintaining a positive and professional demeanor.
  • Proficiency with Microsoft Office Suite and CRM systems.

Preferred Skills:
  • Experience handling mortgage servicing calls or working in the financial services industry.
  • Knowledge of mortgage processes, escrow accounts, and payment systems.
  • Problem-solving skills with the ability to de-escalate challenging situations.
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