Builder Services Rep (GIS)
- Posted 24 August 2022
- Location Austin, United States of America
- Job type Contract
- DisciplineAdministrative
- Reference7860
Job Description
Builder Services Rep (GIS)
Location: Austin, TX - Remote/Hybrid
Description
Location: Austin, TX - Remote/Hybrid
Description
- Act as principal point-of-contact for Builders and growth-based customer via inbound phone, email and web communication.
- Performs growth support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.
- Research and reconcile customer order activity utilizing systems including but not limited to: Banner, Microsoft Dynamics, Email, Phone, PCAD, and Maximo.
- Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.
- Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.
- Regular and reliable attendance is required in performance of job.
- Employee may be required to perform additional duties as assigned.
- Good social skills with a focus on customer satisfaction
- Ability to effectively communicate in a respectful and assertive manner
- Polished phone demeanor, tone and etiquette is required
- Ability to perform in a demanding and changing work environment
- Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls
- Maintain and promote a positive attitude while meeting productivity goals
- Comfortable working with computers and web-based applications
- Strong organization, attentive to details and time management skills
- Accurate typing
- Excellent verbal and written communication
- Possess skills to research and problem solve to resolution
- Previous experience in a customer service-oriented role preferred
- Must be 18+ years of age